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Judge: Rogers days of being “Canada’s most reliable network has disappeared”
Last week TELUS filed a suit with the Supreme Court of British Columbia against Rogers for misleading Canadians in their advertising by stating they are “Canada’s most reliable network”. The reason this came about is because TELUS launched their HSPA network that has similar reliability and network speeds.
Today Justice J. Christopher Grauer has granted a temporary injunction that might see Rogers pull their ads stating a false claim. Grauer stated “the technological advantage that allowed Rogers to represent that it has Canada’s most reliable network has disappeared”. Ouch.
TELUS Spokesperson Shawn Hall said “Our interest is in having Rogers remove this false, misleading, and harmful claim from their advertising. We’re pleased but not surprised by the ruling.”
Rogers fired back in a statement by saying “We are perplexed by the decision. We continue to believe that our network reliability claim is valid. Today we have filed an appeal with the B.C. Court of Appeal. Further steps will be taken shortly.”
For those who are with TELUS’ HSPA network and also those who are on Rogers… who is more reliable? And what does reliable actually mean for these companies? Is it calling area, dropped calls, etc… would be great if these internal “reliability” reports were made public.
Via: TheGlobe
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19 comments for “Judge: Rogers days of being “Canada’s most reliable network has disappeared””
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That’s actually very intersting, “And what does reliable actually mean for these companies? Is it calling area, dropped calls, etc…” It’s true, what do they mean when they talk about reliability.
I’m on the Telus HSPA network with the iPhone and I’ve had absolutely no issues, other than the initial MMS problem. I’ve also used Rogers’ network with the iPhone and it just wasn’t the same. The Rogers network I found on the iPhone has a little bit of an echo in it and also dropped calls. I haven’t come across any of those problems with Telus ‘Yet.’
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Rogers drops calls all the time and my iPhone sometimes loses it’s signal. Rogers 3G network also goes down every month in downown Toronto.
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I’m on Rogers right now. The Bellus network is definitely superior in my area – I switched to Rogers several months ago for the iPhone when it was exclusive to them. I’ve regretted it since day one.
Their coverage sucks. I get few bars in the basement of several of my friends’ places though the reception in my own apartment is alright. I couldn’t make a call in Vancouver airport OR Toronto airport due to two bars that dropped every few minutes while people next to me using BlackBerry Tours [on Telus or Bell] were chatting away.
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I have been on “Canada’s most unreliable network” for 10 long years.Service has not improved despite many empty promises from Rogers it would.If you don’t believe me I found a web site that shows actual cell sites,IE:Rogers might have 5 cell towers Telus/Bell have 7-8 towers almost ALL areas I checked.I am switching to Telus ASAP.
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J-M Reply:
November 25th, 2009 at 3:29 am
Wow, that is quite a difference.
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jonno Reply:
November 25th, 2009 at 6:38 pm
What’s the site for that? I used to have a site but I can’t find it anymore.
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larry Reply:
November 26th, 2009 at 10:29 pm
Type in on Google (www.ertyu.org)Google does the search,3 line down says (Canadian cellular tower map)click on and check were the towers are located. Sask tel is the only carrier who has a tower map,Just get it from there web site, Saskatchewan only.
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Rogers ‘most reliable network’ is no more misleading than bellus stating 21mbps. On average, you might get 10% of that speed, which is comparable to Rogers.
Fastest? Most Reliable? Who cares. Stop wasting our tax dollars in court and let the consumer decide who they want to believe.
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IHeartEU Reply:
November 25th, 2009 at 9:24 am
Well said! When I look at the stuff they are fighting over, it seems to me that they believe they’ve solved all other problems, and because now they are so bored from not having anything to work on, they argue about absolutely unimportant matter. How about some better CS, Rogers? Getting the HSPA first, doesn’t mean anything when they all have it now!!!
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Yea same. Ive been on Telus for 5+ years and can honestly say nothing beats their network as far as speeds and dropped calls go. Everywhere I go with my HTC Hero on Telus’ HSPA i get anywhere from 2-4 bars and perfect HSPA signal strength (tests showed I could get 4.3Mbps download speed at my school and work, home = 2.8Mbps). I havent used Rogers, but my friend has a Rogers iPhone and everyday I see him at work, he has to use wifi to connect because he gets no 3G signal and is lucky to have one bar to text people.
Telus, in my mind, beats the hell out of Robbers (Even when they were just running CDMA/EVDO Network and I had a HTC Diamond) and Im glad Robbers is finally gettin the beat down it deserves
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I find it also depends on the phone model you are using even if it comes from the same manufacturer.
My wife and I used to be Bell subscribers and had two different models from the same phone manufacturer. Once we moved into our house together, her phone had crappy reception while mine had great reception.
Here in Ontario, Bell and Telus use the same network. My wife and I switched to Telus and are now using two different phones from LG. They both get great reception. Go figure!
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it’s a bit off topic but in terms of customer service, I think Rogers wins. I find Rogers has a very good customer service(I rarely wait for a representative, they treat you well, etc). However, I saw my friend waiting for a Telus’ representative for more than 30min and the representative put a hold on my friend for more than 45 min and I’m not exaggerating here. Even though they got all these nice phones and HSPA now, I wouldn’t want to switch over from Rogers to Telus because of that reason.
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Erik Reply:
November 25th, 2009 at 6:21 pm
Well, I guess that’s great for you, but I am with Telus and I can count how many times I’ve had to call Telus for anything on 1 hand over the 15 years I have been with them. As far as dropped calls etc, its the reason you have to call Rogers in the first place, right?
Go Telus!
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jonno Reply:
November 25th, 2009 at 6:37 pm
Really? That’s funny ’cause… I left Rogers because I got yelled at by a CSR (Customer Service Rep.) and ever since being on Telus I’ve had incredibly short wait times and incredibly friendly representatives talk to me. The longest time I’ve ever had to wait was all of about 15 minutes, and that was the day that Telus launched their “Clear Choice” plans… and, well, a ton of people were changing their plans over, so I totally understood.
From my personal experience, both Bell and Telus have much better customer service experiences than Rogers.
Depending on when your friend was making that call to customer service, it could have just been an incredibly busy period of the day. I’ve witnessed one friend of mine wait for about 15 minutes as well, but she was calling right in the middle of the afternoon – the absolute busiest time of the day to make a call to a call center network that serves not just their Ontario customers, but all their customers country-wide.
Much like you, I will never switch, and for similar reason (I have more reason than just the customer service, as the network footprint for Telus is significantly larger and more suited to where I tend to go), but it’s the other way around for me. I will never ~EVER~ go back to Rogers Wireless unless they were the absolute last choice.
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IM A ROGERS DEALER AND IF I HAD A TOONIES FOR EVERYTIME SOMEONE CAME INTO MY STORE WITH AN IPHONE WITH TELUS ID BE RICH THERE NO HSPA IN MY CITY FOR THEM AND THERE IPHONE WONT WORK I LAUGH EVERYDAY AT IPHONE USERS WITH TELUS BECAUSE THERE PHONES DONT WORK UNLESS THEY HAVE HSPA WHERES UR COMEBACK NOW TELUS USERS ROGERS HAS EDGE FOR OUR MORE RURAL CUSTOMERS USERS VS TELUS YOU GET NOTHING THE BEST COMMENT WAS CAN I PIGGIE BACK OFF UR NETWORK AND MY REPLY IS NO!! HAHAH SO THINK TWICE BEFORE U LEAVE THE CITY WITH UR BELL TELUS IPHONE U WOULD BE SHOCKED TO SEE WHAT HAPPENDS where as rogers u can use the edge network and gprs telus still has alot of work ahead of them they should think twice before they brag
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Pretty Sad When u Can’t Even use Your iPhone when telus has coverage in the area just not hspa they didnt think of that did at least rogers got it right on the launch
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IM GOING TO GET A YOUTUBE VIDEO FOR U GUYS to see how pissed off some people get when they come into my store cause they cant even find the telus store because there hiding in the back of the mall cause there hspa is not available for iphone customers and they have to ask rogers for tech support pretty sad
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I’m on rogers its amazing, i was on telus before and it was horrible, their signal strength was so weak i almost never got signal. Also their customer service was terrible they basically they told me i am sol.
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Coverage and Marketing people
Over the years, I have been on Fido GSM, Rogers TDMA, Telus RevA, Bell CDMA, and now KOODO RevA.
NOTHING has matched KOODO (Telus) in terms of coverage and customer experience.
More than ever, looks like Rogers is just the AT&T of the north. Crappy 3G coverage, and wacky conditions. Whenever I would travel to the states (had a Sprint roaming Bell at the time), I always heard and saw how great Verizon coverage was. Now I’m on KOODO/Telus which roams on the best.
Really though, I now understand Bellus’s other big push for launching HSPA now: Marketing. They’ve powered up a completely unneeded network, just in time for… Christmas. And the Olympics, which is the other big reason. Otherwise they should have just waited for LTE.
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