Rogers is facing a class-action lawsuit alleging that the company regularly ran credit checks on “virtually all” customers without obtaining their consent.
According to details published by law firm Sotos, Rogers and Rogers Bank repeatedly ran soft credit checks on Rogers Communications customers without authorization. Sotos notes that Rogers said that these credit checks were done to see whether customers could get a Rogers-branded credit card, and they weren’t for regular credit assessments or account issues.
Moreover, Rogers allegedly continued to conduct credit checks even after the plaintiffs told the company to stop.
The lawsuit alleges the credit checks violate Canadian privacy laws and breach contracts with the company’s customers. Without clear permission, a credit check is an invasion of privacy, the lawsuit claims.
Sotos cited a 2015 report from Canada’s Privacy Commissioner, which deals with a similar case of a telecom company running unauthorized credit checks. While the report doesn’t name the telco, it does state that collecting credit information for marketing purposes violates the Personal Information Protection and Electronic Documents Act (PIPEDA). That report also references another 2015 investigation into a Bell ad program that used credit information for ad targeting.
The Sotos lawsuit’s class includes all people living in Ontario, Quebec and Alberta who had post-paid services with Rogers between Jan. 1, 2015, and:
- Dec. 4, 2024, for Shaw customers;
- April 13, 2025, for Rogers Communications customers who activated before March 16, 2025;
- July 17, 2025, for Rogers Communications customers who activated between March 16, 2025 and April 12, 2025.
It also includes those to whom Rogers Bank issued a Rogers Bank-branded credit card without first providing consent. You can join the Sotos Class Action lawsuit on its website.
Notice on the Sotos website detailing how to opt out of Rogers’ credit checks.
If you’re a Rogers customer and don’t want soft credit checks, you can contact the company’s Chief Privacy Officer at privacy@rci.rogers.com and request that they stop.
When reached by MobileSyrup, Rogers declined to comment.
The allegations have not yet been tested in court.
Source: Sotos Class Actions, r/Rogers
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