Complaints from Canadians lead to $420,000 in fines for non-compliant telemarketers


It seems home improvement companies aren’t great at knowing when to put down the phone — at least according to a press release from the Canadian Radio-television and Telecommunications Commission (CRTC).

The release states that the regulatory body fined six home improvement companies for making non-compliant sales calls, after being alerted to the activity by some of the individuals who had been called.

“Today’s announcement shows how complaints submitted by Canadians about allegedly illegal telemarketing calls play an important role in our investigations,” said Manon Bombardier, CRTC chief compliance and enforcement officer.

“The information they provide help us to identify trends and more effectively target our enforcement actions. We are committed to ensuring that telemarketers follow the rules and respect the privacy of Canadians.”

The fined companies are Just Energy Corp., Green Planet Home Services Inc., Coolheat Comfort Systems Inc., Canglow Windows and Doors Inc., Budget Heating and Plumbing Services and Natures Carpet Cleaning. The penalties range from $12,000 CAD to $240,000, and amount to a total of $420,000.

The CRTC had found that the companies called Canadians who were on the National Do Not Call List (DNCL), and some of the group had failed to register with or subscribe to the National DNCL altogether, or made calls during restricted hours.

The watchdog notes, however, that the companies were cooperative during the investigation.

Related: CRTC broadband study reveals Canadian ISPs meet or exceed advertised download speeds


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