The nightmare continues for Samsung.
First, the FAA warned against bringing the Galaxy Note 7 on planes, then Transport Canada followed suite with its own caution, and finally, Health Canada is now working with Samsung on the smartphone’s recall.
Now, Samsung has released a statement urging people to stop using the Note 7 immediately and exchange the smartphone as soon as possible.
In a statement posted on the South Korean company’s website, Samsung has asked Note 7 owners around the world to turn off the smartphone immediately and to return their existing device for a replacement.
“We are asking users to power down their Galaxy Note 7s and exchange them as soon as possible,” said Koh Dong-jin, Samsung’s mobile president, in a statement. “We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible.”
Samsung’s worldwide recall of 2.5 million Note 7’s just two weeks after the phone’s launch is unprecedented in the smartphone industry. As of September 1st, Samsung states it has confirmed 35 cases of the Galaxy Note 7 catching fire, with most incidents occurring while the battery was being charged. According to its investigation, the company believes that the Note 7’s rechargeable Lithium Ion battery is at fault in causing the fires.
“Samsung holds safety and consumer satisfaction as a top priority,” said Paul Brannen, executive vice president of Mobile Solutions at Samsung Electronics Canada, in a statement. “While there have been no confirmed incidents in Canada, Samsung is taking a proactive approach to address customer needs around the Note7 and immediately addressing any consumer concerns.”
Samsung’s Canadian product exchange program allows owners to exchange their current Note 7 for a new Note 7, or exchange the phone for S7 or S7 Edge through the retail or carrier where the phone was purchased. In order to register for a Galaxy Note7 exchange, owners owners need to navigate to CanadaNote7exchange.expertinquiry.com or call 1-800-517-3507.