Currently, customers looking to view their Rogers account details or file complaints can contact the carrier by phone, email, online, through the MyRogers app, or via Facebook Messenger. However, likely thanks to the rise of dedicated messaging apps, it seems Rogers could be working on its own dedicated messaging platform.
A new filing submitted to the Canadian Intellectual Property Office (CIPO), seems to indicate Rogers is working on a new service called ‘Rogers EnRoute,’ or possibly just ‘En Route.’
En Route is described in the filing as a “wireless digital messaging services” that provides technical support services related to “computer hardware and software problems.”
There are no other details regarding Rogers’ plans for EnRoute, but it’s possible the new messaging initiative could be build into the company’s current MyRogers app.