TELUS ordered by the Quebec Superior Court to reimburse customers $2.6 million in texting fees


  • jackjiarocks

    Government Lawsuit Compensation Fees incoming

    • BB BB

      Good this costs them nothing and they collected a lot more than 2.6 million gouging customers. It’s too bad Ontario doesn’t follow suit too. The code of conduct should not allow carriers to charge for uncontrollable incoming texts. And what’s the deal with data nowadays has anyone seen the plans? $30 for 6gb was decent now it’s $65!!!

    • kroms


    • Guest

      Completely agree. Customers cannot control when they are being messaged. It’s not like a voice call which they can choose to answer. I am glad that this is a thing of the past.

  • Richie_Peterson

    It is/was ridiculous to charge for incoming messages any ways. You cant control who sends you a message. Any one of the carriers in Canada should be fined for implementing such a ridiculous fee.

    • ToniCipriani

      Can’t upvote this enough. Stack that problem when you are roaming.

    • Jim__R

      Koodo does this for roaming (60c/text in the US). Not sure about non-roaming as I have unlimited texting.

    • ScooterinAB

      Completely agree. You cannot control when you receive a message, unlike a voice call which you can choose not to answer or data which can be turned off. I’m glad that this is a thing of the past.

  • canuck07

    Then Telus will raise the price to cover up the fine.

  • Olivier Héroux

    Interesting judgement.

  • Thomas Yok

    Hopefully a smart lawyer will get this going for the other provinces, and other carriers.

  • one5

    Damn it, I want my Money.

    • thisiscjay

      A whole 15 dollars… dinner tonight at Swiss Chalet?

    • HD Z

      Still better than a new benz for Telus CEOs ?

    • thisiscjay

      Hard to say how that money would be divvied up and what it may be used for, (R&D) but I definitely see where you’re coming from with that assumption.

    • SV650

      St Hubert.

  • rtg_500

    The government should also check if Telus has been doing this in other provinces and deal with it accordingly.

  • Ryan

    I honestly have a lot of faith and support in the judicial system in Canada

  • Jacob Hoffman

    When I worked for Bell that happened and it was wrong to our customers then. It was never communicated to them. Its unethical.

  • PT

    These law suite should apply to all robellus across the country as well.

    Dear Robellus: Let’s get real

    You own 85% of the wireless spectrum. You have all of the best frequencies already and they aren’t up for auction.

    You make more money off of Canadians than carriers anywhere else in the world.

    You all, in unison raised your plan rates by almost 40% summer of 2013.

    You loved the new rules when they first came out seeing as they
    still leave you at a giant advantage. Then complained when a carrier
    with more money than you was considering entering the market.

    Most of the spectrum you have now, was a free handout from the government.

    You have enjoyed a government protected shared monopoly all these years.

    Your Fair for Canada campaign is dishonest, irresponsible, and shows a lack of ethics and morals

    • Gary_NS

      They own 85% of the spectrum because they provide about 95% of the service. The spectrum they received in the past was just how it was done back then. Other companies could have stepped forward but nobody was willing to shell out the hundreds of millions to build a cellular network.

      They didn’t complain about a new carrier with money entering the market … they complained about the way it was being done. All they asked was that they all play by the same rules, not one getting spectrum handed to them on a silver platter while others paid thru the nose. If the other Carrier had that much money then they could have bid on it too.

    • jimrebello

      Except they DID have spectrum handed to them in the past….

    • Gary_NS

      Yes they did, but that was the way of the time then. You can’t go back and change history. We focus on the now and the future …. something that can be changed.

    • jimrebello

      by making it next to impossible for a new competitor to make a foothold in the business.

  • kroms

    I call BS on Telus as they most likely pocketed more then the actual penalty they are having to pay. They should pay not only the penalty but also additional costs for trying to defraud consumers.

  • disqusaurus_rex

    Texting is the biggest scam going. No wonder everyone uses WhatsApp, iMessage, and BBM. It costs them very little and these conglomerates charge a fortune.