Consumer Reports has released a cellphone survey of 14,000 Canadians that shows the top two complaints are price and contract terms and conditions. There were slight movements this year with the carriers adjusting their contracts, getting rid of the dreaded SAF and even getting simpler pricing. Let’s hope 2010 brings even more positive change.
The Consumer Report survey shows that 70% of respondents now send and receive text messages and about 40% surf the web on their phone. When it comes to the organizations, the best-rated for customer satisfaction is SaskTel and Virgin clocked in as being the best for pre-paid plans. For the big 3, Consumer Reports states that Rogers got an above-average rating for text messaging, Web and email access. Telus didn’t score high but received good marks for customer service. For big blue, Bell was below in overall satisfaction due to below-par customer service.
Rosalind Tordesillas of Consumer Reports said “Overall, the top complaint is price. People may have seen their bills rise because they’re probably using their phone more, and in different ways.”
Perhaps when all the new players come into the market in 2010 the results will be dramatically different. What do you expect for 2010? Better service? cheaper plans? Faster speeds? Better devices?