Vidéotron, Telus, Bell to suspend services at no charge for customers affected by spring flooding

Quebec-based carrier Vidéotron is waiving service suspension services for residential and business customers in Quebec that are affected by spring flooding.

The carrier said in a release that due to several parts of Quebec that may be affected, customers will be able to “interrupt their service for the duration of their evacuation.”

It noted that all services, except wireless, can be temporarily suspended for up to six months at no charge for customers in these areas: Centre-du-Québec, Chaudière-Appalaches, Eastern Townships, Lanaudière, Laurentians, Outaouais and the Greater Montréal region.

MobileSyrup has reached out to the other carriers to learn if their customers will be able to take advantage of this.

Vidéotron asks that customers call for more information or to suspend services.

Vancouver-based carrier Telus noted in a tweet that it too will help customers affected by floods.

In an April 26th tweet, the carrier said: “Postpaid mobility customers affected by the Quebec floods will not receive any overage charges for Canada wide calling, text and data usage up to May 5. Please stay safe out there.”

Montreal-based carrier Bell said in a statement that customers who have been evacuated from their homes and are affected by floods can contact Bell to suspend services “at no charge.”

A Bell spokesperson said the company was also “supporting Canadian Red Cross flood relief with a $50,000 donation.”

Toronto-based carrier Rogers also said in an email that it is supporting the Canadian Red Cross flood relief with a $50,000 donation to all those who are affected in Ottawa, Quebec and New Brunswick.

New Brunswick, as well, is dealing with heightened water levels. According to Global News, most of the flooding is going to be in the southern areas of the province. Residents are asked to take precautions and the provincial capital Fredericton is expected to see rain that won’t die down until the end of the week.

Source: Vidéotron

Update 26/04/19: The story has been updated with more information from carriers.