Originally, companies with more than $10 million in annual revenues had to be part of the Commissioner for Complaints for Telecommunications (CCTS). However, in 2011, the Canadian Radio-television Telecommunications Corporation mandated all companies that provide local telephone, long distance, internet access and wireless services to Canadians had to become members.
In a new move by the CCTS, the industry-funded organization publicly singled out 26 companies that have yet to join its ranks.
“The CCTS regrets to announce that, in spite of the obligation to do so, the following service providers have failed to join CCTS, currently leaving their customers with no recourse for the independent review of complaints. We have referred all of these companies to the CRTC for enforcement action,” said the CCTS on its site.
There are over 260 companies on the “Participating Service Providers” list, but here are the outstanding companies that you should be aware of:
- Adeste Global Management Group Inc.
- Formerly known as: Gaboogie Canada Inc.
- Canada On-line Inc.
- CaT-HOST Télécom
- Crystal HDV
- Global Telelinks
- Les.net 1996 Inc.
- Lions Gate Internet Ltd
- DBA – Imagen Communications Inc.
- Mazagan Telecom
- NetOne Canada/ POIU Telecommunications Inc. (PTI)
- Netscape / AOL Canada
- Raza Telecommunications
- Takeon Communications Inc.
- Times Telecom Communications Inc.
- Toll Free Forwarding
- Voicemail Tel
The Commissioner for Complaints for Telecommunications (CCTS) was created in 2007. It is an independent and industry-funded agency where customers can dispute their billing, contract and service issues against telephone, wireless and Internet providers.
In its recent mid-term report — dated August 1st, 2015 to January 31st, 2016 — the CCTS stated 4,562 complaints were logged by Canadians and billing issues once again topped the list.