WIND Mobile cuts call centre jobs in Mississauga

WIND Mobile employs just over 1,000 people in Canada and unfortunate news today is that 42 of those people from their Mississauga call centre have lost their job. The positions will either be shifted to the Peterborough location but 20 of the jobs will make a move to a Cairo-based call centre. The Toronto Star reported this morning that the reduction in Canadian workforce and transferring the jobs to Cairo will save WIND in the “range of 20 per cent to 30 per cent per employee”.

The reductions seem to be true as Wind Mobile Chairman Tony Lacavera took to the company blog and stated that “it is true that this week we did have to say good bye to a few of the excellent team that have been working in Mississauga… The intention is to provide a more cost effective structure that can still deliver on the customer experience we have always promised. We are keeping our call centre facility in Mississauga open… It is important to note that these changes take place as WIND continues to experience extremely rapid growth. It’s not unusual, particularly in a start-up situation, for a business to make adjustments early in its lifecycle. It is unfortunate as the people impacted were strong contributors who helped build this business. With well over 250,000 subscribers, we are strong and growing stronger every day. We’ve built a compelling business that’s intent on being the national wireless alternative to the Big 3.”


Source: The Star & WIND
Via: HowardForums