Rogers pulls Dream off shelf due to urgent 911 software fix


January 16, 2010 6:40am

The Roges HTC Dream is not having a good start to 2010, actually the Dream is turning into a bit of a nightmare. First the beloved Android was informed that it would not receive an upgrade to a new OS and stay exactly how it is… Dream owners didn’t like this news and decided to revolt. Rogers heard the feedback and said Dream customers can upgrade to a Magic if they wish.

However, news came early this morning from Rogers that the HTC Dream has been pulled off the shelf from all locations and online. The reason is because an urgent software fix that is needed for 911 calls to be completed. Kinda important. All Dream owners were contacted by text message about the issue. Here’s the info we received:

“I’m writing to share some urgent news with our Rogers HTC Dream customers.
We have contacted all of our Dream customers by text message asking them to disable GPS location on their HTC Dream device to ensure all 911 calls complete.

HTC is expediting a software fix to the 1.5 Android Operating System that will address this issue – and provide several other improvements to the OS.

We expect this upgrade to be available very soon. In the meantime, Dream customers need to follow these steps:
1) Select Menu
2) Select Settings
3) Select Location
4) Uncheck Enable GPS Satellite

Please note that the Rogers HTC Dream is the only device affected.
Protecting our customers’ safety is our top priority and we communicated with our customers as soon as we were made aware of the issue. We have texted all affected customers and we have immediately requested that the device be taken off the shelf until HTC implements its upgrade.”

(Thanks Mary!)

  • Hub

    Will they waive the 911 fee?

  • Jim R

    @Hub – Thanks for making me laugh today!

  • Mark (Ontario Canada)

    How about a little more information on the exact problem, guys? I don’t own one of these, but are interested in this issue none the less, but this article isn’t really forthcoming on exactly *what* the problem is in relation to GPS and 911. How does having the GPS enabled effect 911 calls…does it prevent them? Give bad location information? Crash the phone?

  • Nick

    I wonder what people who updated to 1.6 should do.

  • Aaron Goldberg

    this is why i stick with a blackberry.

  • Erik

    Rogers sucks, plain and simple. Keep sticking up for them though! 😉

  • Mathieu

    WTF! How the GPS can affect the 911 calls … this is bullsh*t!

  • Lucas Crook

    I own a Dream and was never contacted?

  • julienrl

    normally when you call 911 the gps info is sent no? maybe it has something to do with that, a bug somewhere in that process.

  • hank

    It is the software. Its like a bug in Windows, Windows Update will fix it.

    If it was hardware, there would be a recall.

  • Mathieu

    Since when the GPS Location is sent when you call 911? how a phone call can transmit your GPS Location?

    The only location the police may have, is the location of the cell tower that transmit your call and it’s up to the carrier …

  • rob

    I got a text from Rogers saying the problem exists on HTC magics as well.

  • boob

    rogers is waiving 911 fee fro the time u have HTC phone. if u don;t do upgrade then this fee will be waived for ever.

  • boob

    also tell rogers to replace handset. i got mine without paying anything extra