Discussion

3 comments for “Bell slapped with $200 million lawsuit by their dealers!”

1. Why should Bell treat its dealers and different than it treats its customers? There is a reason they are #3. If it was a more open market they would be lower than that.

   Reply

   Posted by JDM | February 16, 2009, 1:47 am

2. Bell treats everyone like they have no value. I’ve been a customer of Bell for years and I’ve never seen a more lack of customer appreciation and service. They are by far the worst company to deal with on customer issues. They act like they simply do not care if you have an issue and will not move an inch to help or even offer to help. If this is how they treat their customers, then it is very evident how they would treat their dealers who have a more level of dependency to the Bell corporation as a whole. I am a manager myself who works with and manages a multi-million dollar business, and I can tell you that Bell’s ethics in business are at best fictional and have no tangible relation with the real business world. If everybody treated their customers like Bell did, everybody would be out of business.
   I don’t blame Bell’s lack of customer service sophistication on the middle managers. Its Bell’s stewardship team that seem to have absolutely no idea what goes on between their service levels and the end users, as well as being blind to a copious amount of complaints that comes their way on a daily basis. Bell’s attitude reminds one of an elitist and monophonically righteous entity that can actually afford to loose thousands of customers and millions in revenues. Its bewildering how the “lack of accountability” is an epidemic behavior in that that sorry organization. If Canadians had the option to choose between 6-10 service providers, Bell would no doubt rank last.

   Reply

   Posted by S. Kafi | March 5, 2009, 11:05 am

3. I have filed a small claims suit against Bell Canada for over billing.

   If anyone has stories to substantiate any of Bell’s many abusive practices, I would be grateful if they shared them with me. I have been able to assemble a fair amount of material, but have had difficulty getting first-hand information from actual customers. I would like to use at least samples of information provided to me, but would not use your name without permission.

   Any help you coule provide would be appreciated.

   Reply

   Posted by Bob | March 25, 2009, 9:20 am