Some users are reporting issues with Face Unlock on their Pixel 4 devices once again.
The Pixel 4 series hasn’t had the smoothest experience with Face Unlock, as these issues were present earlier this year as well.
The culprit was originally thought to be the Android 11 update, but clearly, not everyone is having issues at the same time.
Users are noting that when they hold up their device to scan their face, they see a message that reads: “Clean the top of your screen, including the black bar.” Users who see this message say that the phone still won’t unlock even after cleaning the top bezel and entering their PIN.
Some users have temporarily solved the problem by restarting their device, but the issue still appears occasionally.
Google claims that the black bar issue message that shows up when users try to use Face Unlock has been fixed, but a new update has not yet rolled out. It’s unclear what is causing this, but hopefully, the December 2020 update for Pixel devices will solve this problem.