A Google Maps update is rolling out to some users, and it allows people to send messages to businesses.
Once Maps updates there is a new section in the left-side menu that allows you to see your conversations. To start a conversation select a business from Maps and companies that have set up the feature using the Google My Business app will have a small messages icon on their page.
This new update could be beneficial for people that are just trying to find out if a business is gluten-free, or other small questions.
Since it keeps the messages you send in the Maps app there is no chance that people will accidentally mix up business conversations with personal conversations.