The Galaxy Note 7 might have come out to rave reviews, but its battery’s tendency to explode meant the company had to recall all units that were initially shipped, which will likely result in a loss of approximately $1 billion for the handset behemoth.
If you were among the early buyers in Canada, however, you’ll likely want to know how to get your Note 7 replaced, in case you have a lucky unit that could be a hazard to your personal safety.
Below are instructions on how to do that through Samsung itself, and if you can’t bear to wait, through the carrier where you purchased your device. The post will be updated if and when we receive more information on options from additional carriers.
Samsung has now put up its Canadian product exchange page, which provides users with a form that includes the option for buyers to receive the new device to their home, or to the store where it was originally purchased. Once submitted, says Samsung, you’ll be contacted within 48 hours. For questions related to the process, the company also provides the following toll free number: 1-800-517-3507.
The carrier is offering two options: those willing to wait for a replacement device, can bring their current Note 7 into the store and receive a similar Samsung loaner phone while they wait for their new Note 7, which Telus expects may be a “couple of weeks.” Customers can also exchange their Note 7 for a new device of equal or lesser value, with Telus recommending the Samsung Galaxy S7 Edge.
“Out of an abundance of caution, we recommend that you return your Note 7 and take advantage of your replacement options,” the company concludes in a statement sent to MobileSyrup.
Bell refers customers to call Samsung’s toll-free line at 1-800-SAMSUNG, and also states that “should you wish to exchange your Galaxy Note 7 for a Galaxy S7 Edge or another suitable phone rather than wait for a replacement, please visit the same location where you made your initial purchase.” For those who bought online or over the phone can contact 1-800-667-0123.
In a statement to MobileSyrup, Rogers says there are two main options for mobile customers who made the purchase. They can send their device away and get a loaner from the store, though Rogers recommends calling ahead to confirm availability, and they can visit the store where they bought the phone and exchange it for a different device, made easier by the fact that its standard 15 day exchange policy has been extended to 30 days for the Note 7.
SaskTel states: “Customers with a Note 7 can return the device to any SaskTel Store or Authorized Dealer for a refund. In addition, we will be contacting our customers that have a Note 7 to inform them about this.”
MTS says it has called each of its customers who bought the Note 7 to offer “either a timely exchange for an MTS loaner device or a full refund at their nearest MTS Connect store.”
Videotron states, “Samsung has announced a worldwide suspension of sales of the Galaxy Note 7. Samsung says the devices that have already been sold will be replaced. A recall process will be announced shortly. All Videotron customers who have a Samsung Galaxy Note 7 will be contacted by a customer service rep soon.”