Rogers launches “Live Agent” so customers can “Speak to a person, not a machine”

Rogers has launched a service for their business customers. It’s called “Live Agent” and basically you can have a Rogers rep call you vs. you waiting on hold for them. They state that the Live Agent “provides “small business customers with immediate, direct access to a live representative when calling for support. This value-added service enables businesses to connect with a dedicated Rogers representative who will manage their experience with the company, which will streamline communication and reduce time-to-resolution.”

Gordon Stein, Vice President, Rogers Business Segment said “At Rogers, we understand the speed of business today. Our small business customers need quick, efficient conversations that provide them with needed information on our services so that they can focus on building their business success. With Live Agent, small businesses and their teams now have access to immediate, real-time assistance with a customer service representative who is specially trained to meet their service and product needs.”

All you have to do to get started is go to Rogers.com/liveagent and click the web page to enter your info with your service request, whether it’s Wireless, Cable, Internet, Phone. However, the Live Agent must already be busy as the form says that “one of our sales representatives give you a call within 24-48 hours.”

Update: Rogers reached out to us and stated that it actually won’t take up to 48 hours like the site says. All interested businesses will have to register on the site and then they will be given a dedicated number to call that is specifically for their business. Rogers said that “the Live Agent program is designed so that our business customers have a dedicated phone number to call. This number will connect them with Rogers Live Agent representative rather than having to navigate an IVR system. This Rogers Live Agent will authenticate their account, assess their business requirements, and get them to the right person at the right time. Business moves quickly, and we want to get our customers back to doing what they do best – faster.”

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