Rogers launches “RedBoard” to connect with customers

Comments

  • Gussy

    Aww man, im not on Rogers, but i think some people are going to be grumbling pretty hard. It might be a wake up call for them.

  • Bong Sniffer

    Its going to be a b***h fest…all big corps are going this way…not smart. Its better to invest in a service that crawls the forums and intelligently spits out results concerning your brand. Its completely unbiased(employees excluded) and gives a better degree of granularity. I.E>Mobile syrup 🙂

  • Hub

    How long before they close it? After all even the customer service does not listen to customers….

  • Randy

    They won’t close it, it’s MODERATED!

    No comments get posted until a Rogers staffer has vetted the posts.

    Here’s the first line of their posting guidelines:

    “This is a moderated blog – and we want to publish as many of your comments as possible. All comments will be reviewed by the blog moderator before posting.”

    Makes you appreciate Wind’s wide open forum all the more. It’ll be interesting to see how critical the comments will be before Rogers won’t publish them. My guess is this is going to be little more than a marketing tool to push Rogers services and add-ons.

  • live_strong

    off to a great start…

    Server not found

    Firefox can’t find the server at redboard.rogers.com.

    …typical Rogers

  • live_strong

    Randy,

    They won’t close it, it’s MODERATED!

    No comments get posted until a Rogers staffer has vetted the posts.

    no different than MobileSyrup. every comment needs to be approved before it is published.

  • RogersMary

    Thanks for the post, Kate. We think this is a great opportunity to engage with our customers. As Keith says, this isn’t a monologue and what our customers have to say is very important to us.