Air Canada is experiencing computer outages that are disrupting its check-in processes, the airline has confirmed.
We confirm a computer issue this AM affecting check-in & call centres. Airport check-in is resolved & we’re getting everyone on their way. Web and mobile check-in & customer call centres are still affected & we’re working hard to get this resolved.
— Air Canada (@AirCanada) February 27, 2018
In a tweet issued this afternoon, Air Canada says airport check-in issues have been resolved, though web and mobile check-in, as well as customer call centres, are still affected.
Air Canada’s statement comes after many customers complained about airline service on Twitter, citing check-in problems both online and in airports.
Air Canada hasn’t revealed what caused the computer issues, although the airline say it’s “working hard to get [them] resolved.”
It’s worth noting that hundreds of Tim Hortons locations have recently been plagued by system outages as well, although there is no indication of any connection between the two businesses’ problems.