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BlackBerry CEO: ‘Don’t be fooled by the competition’s rhetoric claiming to be more secure’

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BlackBerry’s CEO John Chen has been on the job for about a month and has brought a heartbeat back to the Waterloo-based business. He’s already written a couple of open letters about BlackBerry’s stability and direction. Chen previously noted, “We’re going back to our heritage and roots – delivering enterprise-grade, end-to-end mobile solutions. As we refocus back to our roots, BlackBerry will target four areas: handsets, EMM solutions, cross-platform messaging, and embedded systems.”

Chen took a different path for his third letter today. In an open editorial on CNBC, Chen targeted the investment community, declaring “The journey has just begun.” Although the company lost $4.4 billion last quarter, Chen and his new leadership team are focused on supporting the core enterprise customer, including high-level government bodies, who want unrivalled security. “When it comes to enterprise, we’re still the leader,” said Chen. “Don’t be fooled by the competition’s rhetoric claiming to be more secure or having more experience than BlackBerry.”

BlackBerry has over 79 million customers and over 80 million on BBM. Chen echoed similar words as former CEO Thorsten Heins, stating, “It’s been easy for competitors to promote negative stories about BlackBerry, focusing on the business of the past. But I’m not focused on who BlackBerry used to be — I’m focused on what BlackBerry will be today and in the future.”

With shedding thousands of employees, shifting most of the manufacturing to Foxconn, BlackBerry “has a clear lane ahead of us to create new trails as a nimbler, more agile competitor.”

Source: CNBC
Via: TNW

  • kroms

    MR Chen. Your Devices are not selling !

    • Shoey5

      Though they still sell a lot of devices to the enterprise space for the reason he stated…

    • EvanKrosney

      It’s too bad, I’ve got a Z10 and absolutely love my phone. I’d upgrade to a Z30 in a heartbeat, in terms of being a great phone that works well for Internet browsing, multimedia consumption and pure communication, nothing beats my BlackBerry.

    • Anaron

      There’s no such thing as “Nothing beats my [insert device name here].” Every device out their has its pros and cons. It all boils down to preference. Use what you like and leave it at that.

      I don’t care about what device a person uses as long as they’re happy.

    • Subliminal7X

      You might have a point there, but EvanKrosney did point out the areas he thought the BB was unbeatable in… and I totally agree. Other phones (OSes) have their strong points, be it simplicity, app availability, camera features, customisation etc… but where the BBOS really excels, and arguably wins, is in communications management. I have used all other OS types, and find BB10 tops for management of mails, messaging etc.

    • #1SensFan

      Battery on the Z30 lasts forever for me. It’s insane. I don’t really like big phones but got one free and the battery is unbelievable.

    • MXH070

      Hmmmmm. Might want to think about your statement, Chen hasn’t released a device under his tenure yet what’s on the market was Heins vision.

    • It’s Me

      Which is why he is selling their strengths. Samsung KNOX had two massive holes exposed in the last month alone, including transmitting passwords in plain text. There are actually i****s that think Samsung and/or Android are secure or can be made secure. The only secure Android is the one you don’t buy. That’s his message.

    • ScooterinAB

      This is an unfair statement. It’s not that Android isn’t secure; it’s that Blackberries, using the full security and enterprise features, as more secure. This is the realm and necessity of enterprise clientele, not everyday users. Campfire stories and wife’s tales on device hacking and security are grossly over-exaggerated.

    • It’s Me

      No one, no one, with a clue thinks Android is in any real way secure. In fact we usually hear it is a necessary trade off for the vaunted “openness” of the platform and is explicitly why Samsung needed KNOX. Except that they have shown that they don’t really understand security. The fact that they were, under any circumstances, transmitting Samsung account info in plain text shows they don’t get even the fundamentals of security. A new KNOX compromise was found last week. Hardly a month goes by without brand new Android vulns are announced. Remember freezing them to circumvent the lock screen?

      It isn’t unfair. It might be a tough pill to swallow but it is simply reality.

      But I agree that it isn’t that BB are completely secure but Android is a joke

    • kroms

      All this discussion here Mute .

      BB Continues to have ISSUES …Namely the most important and only one you need to wrap your head around. They are not SELLING phones, not making PROFIT !!

      Everything else is just talk and does nothing to improve there future outlook.
      BB is not Selling well and they HAVE NOT sold well the last What ? 3 yrs ? 4 yrs ?

      They are not selling , I don’t know how else to say.

    • It’s Me

      Genius.

      He ought to start saying that Android is more secure than BB. That should help BB sales.

      So many geniuses here.

  • AKDISQUS

    What a frightening perspective for corporations if Blackberry did not exist. Android and iOS can be easily hacked and the frustration of having a bad virtual keyboard. I wouldn’t be surprised if many enterprise clients throw their phone out of the window in frustration from many typos on screen.

    All touch devices are neat, but the reason enterprise uses phones is communication, not to play Angry Birds. Blackberry is still king in both security and communication.

    • WalkinOnBottles

      Your comment is so full of nonsense it’s incredible.

    • Bubbles Goatmaster

      No, his comment really isn’t.

    • JTon

      My preference is superior to your preference /thread

    • Bubbles Goatmaster

      Well, my reply was basically agreeing with the fact that upper management tends to make far more grammatical errors then most worker bees, at least around my place of work and everywhere else I’ve worked. Interestingly, most of them do use blackberries, actually all of them do. Touch screen android or hardware key’d BB, people make a lot of typos – management just doesn’t bother checking / correcting them as often! :P

    • Bubbles Goatmaster

      The article directly underneath this one titled “Best of 2013″ in Blackberry world would disagree. After BBM (not surprising), the top apps for BB were, lets see – a movie player, games, then more games, then evernote (ok), then some games, and then more games…followed by…you guessed it – GAMES. Then sports. :P

  • Matt

    BlackBerrys are not more secure than any other device or manufacture. NSA and CSIS can still read all your emails. Texts. And all your phone calls no matter what device you use. Don’t be fooled by Blackberrys claim to be more secure. No electronic device is secure.

    • Justin

      It’s called the lesser of 3 evils you a*s-hat. BlackBerry’s ARE more secure than iPhones and Androids, but no phone is 100% secure from “NSA and CSIS”… as you put it.

      Now, aren’t you late for 4th period math or something?

    • AKDISQUS

      We have yet to have official confirmation that NSA can decrypt your blackberry data. But I wouldn’t be surprised if Blackberry has given their encryption keys to CSEC. Morever, emails and texts have nothing to do with Blackberry since both are services controlled by carriers and giants like Google, Apple and Yahoo. But if a blackberry is secured with BES, NSA will have a hard time to break security.

      CSIS is the CIA of Canada, CSEC is NSA equivalent.

    • Bubbles Goatmaster

      BB security was broken by the NSA since 2009/2010. Just google “cbc blackberry nsa” and it’s the 2nd link down.

    • It’s Me

      BB was cracked and once they changed their method, it took the NSA another year to crack it again (from the article you cite). It’s entirely possible that BB changed their method again and NSA may not have the level of access the did. Or they might.

      The MASSIVE difference then is that the NSA actually has to crack BB and BB can take steps to prevent it. Android on the other hand is completely and inherently insecure. Not only is it insecure, but the google internal network was completely compromised by the NSA and by the UK (though they now claim to have secured it) meaning even if you could secure an Android, your data was exposed by the services.

      Samsung is touted as the most secure Android, thanks to their KNOX system. How many i****s commented right here on MS about how secure KNOX was? Turns out the security geniuses at Samsung thought transmitting credentials in plain text was secure enough. That was caught just this month. An Israeli university has announced another glaring hole in KNOX that Samsung has yet to even comment on, just last week.

    • Bubbles Goatmaster

      The point is if you feel “secure” using anything connected to anything, you are a fool. Blackberry, Android, etcha-sketch – ALL hacked by NSA, and most certainly others. Absolutely BB is “more” secure, but security is nothing more than a measurement of time.

    • It’s Me

      Fair enough, though the time required to crack some encryption schemes could be measured in years.

      My comment was more directed at Matt’s ridiculous and completely uneducated and ignorant comment “BlackBerrys are not more secure than any other device or manufacture.” That, of course, is one of the dumbest comments I’ve seen on MS and there are a lot of them.

    • Matthew Livingstone

      not etcha-sketch! my DOS notes on that are still safe :-P

    • It’s Me

      completely clueless.

    • G35

      what does Obama use again and why? i rest my case.

  • jack

    Maybe when blackberry can make an OS that doesn’t have 40% of there handsets experiencing rolling restarts they will stop bleeding through there current customer base. Or when there customer service line stops charging by the minute for assistance.

    • Ziggyfly Jen

      Obviously you haven’t used a BlackBerry since 2007. The new BlackBerry 10 phones are amazing.

    • Subliminal7X

      Agreed, although BB10 at initial launch did have some restart/reboot issues, but subsequently ironed out in the 10.1 release. Blackberry contributed to its own problems and negative perceptions by not being forthcoming with its customers, admitting the problems and announcing what corrective measures were being worked on. They gave consumers the impression that if you ignore the comments and problems long enough, they’ll go away. Well, certainly the only thing that went away were some of those consumers !
      At least now with the latest management shuffle, it appears that Blackberry is actually listening to consumer comments and actively reacting to them ! About time too !

  • mad

    And Mr Chen (surprise surprise) moves production to China because we all know how awesome and reliable chinese products are.. lay off Canadians so we can give the chinese more jobs and more of our money so they can slowly buy up the world. or take it by force when the time comes. give more of our money to a country that has shitty human rights and is corrupt as hell. Call me bias because im Canadian, oldschool and make decisions based purely on principle. Am i the only one that goes out of my way not to buy things made in China? I find that finding something not manufactured and assembled in China a selling point. But maybe im crazy.

    • EllSee

      Let’s be real. The mass majority of people are herded by corporations and a few driving factors . One of them being selfishness. People no longer think for themselves, they are told what they want and how they want it. Sure, people can hum and haw about China taking jobs, China human rights, etc etc. When it comes down to it, those same people are the ones who complain about high prices of locally made goods and end up buying made in China anyway because it’s cheaper. Granted it’s hard to get anything not made in China now… but that’s a product of selfishness. Look at the US as an example. It has a miniscule export compared to the imports (mostly from China). This is not sustainable and the country is going in the sh*t with trade debt. Neither politicians nor citizens are willing to do anything about it because they love to be consumers of low cost goods and crap that they don’t necessarily want or need.

    • It’s Me

      So, since you make decisions based purely on principle and avoid Chinese product, it is a safe assumption that you:
      -own no cars
      -own no electronic including smartphones, TVs, media players, etc
      -walk around naked
      -own no appliances
      -buy no packaged goods, including many food products

      The only alternatives is that you are a hypocrite or don’t really know what you are talking about. If you truly avoid all Chinese products, kudos to you. Just not sure that is a realistic goal. Idealism only goes so far.

    • mad

      I’m sorry you didn’t actually read what i had typed.

      “Am i the only one that goes out of my way not to buy things made in China?”

      I go out of my way and pay more to do it. Cheaper is not always better. Companies that use sources, using higher quality materials with higher serviceability + reliability. avoiding specifically chinese products is impossible. But many times we have seen companies trying to cut corners by taking the cheapest route in an attempt to increase their bottom end. In the end the part and quality control are a failure and more resources goto waste. We live on a planet with finite resources. we shouldn’t be pissing around making anything we produce of low quality. all it does is waste resources. Spend a bit more and usually you end up with something that will hopefully last longer and or be fixable further down the road. Or buy something cheap that ends up in the landfill 3 months from now. And you have to go purchase another.

    • Jamie Young

      Then pay attension to what is going on. BlackBerry will have their phones produced by Foxconn (like Apple does) but they will be built in Indonesia once they get everything set up there.

    • Matthew Livingstone

      I get what you’re saying but c’mon all those things are made in Canada as well, funny thing is I’ve made almost everything on that list while working in Ontario alone. Yes I was at RIM, I’ve built Mazda and Ford cars, Maple leaf farms and I have friends that own local businesses that make clothing. Only because I can’t recall a Canadian appliance brand manufac off hand I’ll give that to you.

    • It’s Me

      We actually used to have a very large appliance manufacturing sector here. I think one major company was camco, which did all of the GE, Moffat lines. Now a Mexican company I believe. There were others as well, mainly operating out of Quebec and Hamilton, IIRC, but that was decades ago.

      I’m not arguing that these things couldn’t or shouldn’t be made in Canada. But the fact is that most things are made overseas with a huge portion coming out of China. We may not like it, and I commend ‘mad’ for trying not to buy from China. But it feels a little self righteous to proclaim that one “makes decisions based purely on principle”, because obviously most do not and cannot make them _purely_ on principle. If that was true, then one would be naked, homeless and starving because you can’t really avoid it unless you are willing to forgo everything or pay so much for a few things that you couldn’t afford the rest.

      One can say they try to make their buying decisions on principle, but reality and economics says you can’t base them purely on principle.

    • St. Misery

      With the right quality control you can make something decent anywhere in the world. Apple’s products are practically all made there, and while they’re not for me, they have a reputation for excellent reliability.

    • Subliminal7X

      Agreed. And that’s why Foxconn is so big now…
      I admire the idealism of avoiding Chinese made products to support home company production. However, that idealism may very well have contributed to some of Blackberry’s woes. They just were not competitive on price. And the ‘low end’ models recently launched were far from low cost !! So whilst your competitors find ways to lower manufacturing costs, do you stay perched atop the mast holding the flag aloft as the vessel slips beneath the waves ? Nokia had the same ideology, but followed the route others took of outsourcing manufacturing. Siemens made phones of excellent quality and reliability made in Germany, but in the end also was a loss making venture although they eventually started outsourcing production. This is a highly competitive industry. Either you compete, or get out !

  • Guest

    Hey guys, wrong article I know but I need some help.

    Looking to get a new 2 year plan for moto x with rogers (I hate rogers but whatever)

    $55/month 500mb 1000min Canadawide unlimited after 6pm
    $60/month 500mb unlimited canadawide
    $65/month 1 gb unlimited canadawide

    I am a noob, so looking for some input here? Is 500mb really easy to use up with this phone?

    • Smartphone_Expert

      Dude for $55 can get unlimited canada wide calling, unlimited text and picture messaging, 3gb of data, voicemail and calle id included with Koodo mobile. use a Quebec Address to get this promo. or change 3gb to 1gb for only $45… Rogers is the worst company and way over priced

  • failchen

    lololololol – is the playbook secure? because it uses microsoft activesync for email not BES.
    #BBFAIL

  • Thomas Yok

    LOL. I’d not want to talk about the past broken promises either.

  • G-man

    Z30- the best device nobody knows about.

  • Smartphone_Expert

    ANY ELECTRONIC DEVICE THAT HOOKS UP TO DATA ONLINE IS DEFINITELY NEVER SECURE, ANYONE WHO THINKS SO IS A FOOL. EVEN NSA, CIA, FBI GETS HACKED BY HACKERS. HECK EVEN RECENTLY TARGET RETAIL STORE GOT HACKED AND MILLIONS OF CONSUMER CREDIT CARD INFO GOT STOLEN. EVEN BLACKBERRY WAS HACKED MANY TIMES HENCE WHY BLACKBERRY KEEPS HAVING OUTAGES OVER THE YEARS. EVERYTHING DONE ONLINE ON ANY DEVICE IS AT RISK OF BEING HACKED NO MATTER WHAT DEVICE YOU USE, NOTHING, I MEAN NOTHING IS 100% SECURE. ONLY DEVICE THAT MAY BE SECURE IS USING A OLD SCHOOL TYPEWRITER, WHICH IS EXACTLY WHAT THE RUSSIAN GOVERNMENT IS NOW USING FOR 100% SECURITY FOR SENSITIVE INFO. WHEN THE RIOTS OF VANCOUVER BROKE OUT AND OTHER RIOTS IN MIDDLE EAST BROKE OUT, THE GOVERNMENT INTERCEPTED BBM MESSAGES AND THATS HOW THEY CAUGHT MOST OF THE PEOPLE INVOLVED AND MIDDLE EAST GOVERNMENTS SHUT DOWN BBM SERVERS TO STOP RIOTS FROM BEING ABLE TO COMMUNICATE BETWEEN THEMSELVES. IF YOU WANT 100% SECURITY OF YOUR COMMUNICATIONS , THEN NEVER USE DATA ENABLED DEVICES, NEVER USE A HOME PHONE. ONLY SPEAK TO THE PERSON(S) IN PERSON IN A UNDERGROUND BUNKER 100 FEET BELOW GROUND LEVEL WITH NO DEVICES IN THE BUNKER, THEN MAYBE JUST MAYBE YOU’LL HAVE SECURITY FOR YOUR COMMUNICATIONS.

    • It’s Me

      Who claimed BB or any platform was 100% secure? When did they claim that? No lock makes any door completely secure either. Do you leave your door unlocked and wide open because of that? That’s essentially what your nonsensical post is saying the choice comes down to. Which of course is one of the dumbest things I’ve read today. In reality, even though no lock is perfectly secure, we still lock our doors and use locks that actually provide some degree of security instead of one that can be bypassed without effort. Similarly, BB would provide a level of security that is head and shoulders above most other platforms, but especially over the clusterfck that is “security” on Android and Samsung.

      Your delusional post is tilting at windmills that are a figment of your imagination.

      Also, fix you keyboard. It seems to be stuck on caps. Or you are ret@rted. One or the other.I actually lean towards the latter being the case.

    • Subliminal7X

      You do realise that the Middle Eastern governments had issues with Blackberry because they were unable to decipher BBM messages and emails, right ? And you do realise that in order for Blackberry to continue operating in some of those countries they had to cooperate with the governments to allow a certain degree of transparency and ability to intercept ? India was once such place as well where BB had to bend a bit to satisfy government demands.

    • Nikedas

      Yes, BB had to satisfy India’s demands for intercepting data, however, you still haven’t listed a single Middle Eastern country in this post.

  • Wizzy

    The only rhetoric I hear is the opposite. BB claiming to be more secure than any other device. It’s complete BS and the last advantage on the BB list you can cross off.

    • It’s Me

      I’m certain that rhetoric and propaganda from other platforms says that advantage for BB is gone. But that’s just rhetoric and propaganda, not reality.

  • Steven Clarke

    title should be “don’t be fooled …by blackberry” this company is finished sometime in 2014

  • kroms

    How are the BB Sales going ? That is the important question .
    You want Security ? Don’t use a Cell phone , or better yet if you do , then you use ones that you can ditch just like the Drug lords and every other crime ring does. You think they Buy BB phones for security ? LOL
    Please. This security BS has to stop.

    BB has a problem -> SALES !

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