Follow Us:
One month of WIND Mobile: how is your experience?
It’s been just over a month of having Wind Mobile active in the Canadian market. The new entrant had a number of challenges starting up and with all their enthusiasm bolted into the hearts of Canadians. When we sat down with Chairman Tony Lacavera last week he stated they have signed up over 5,000 subscribers… so by now they are probably over the 12,000 – 15,000 mark.
One of the best traits that new entrant Wind is doing well is standing by their tag line of “The Power of Conversation”. Executives have openly written about the early successes and challenges. Some of the known challenges are porting numbers, port blocking for internet, network coverage, mixed messaging for the home and away zone, towers, roaming…
In a new post CCO Chris Robbins states that they are hearing feedback on their network and looking for ways to improve its strength. He said “Based on the input from customers, plus our own constant coverage analysis, we’ve got several areas that are top priorities for our network management and build teams. In these key Calgary and GTA neighborhoods, we’re doing things like optimizing the network, boosting the signal strength, and re-positioning antennas, plus adding new cellular sites … all just in the next few weeks!”
Robbins goes on to say that “We’re adding more than 30 new cellular sites in the GTA in January alone and more than 15 new cellular sites in Calgary. And this is in addition to building out Edmonton, Ottawa, and Vancouver for launch in 2010″. So it seems like the Wind network is growing over time and customers are signing up.
Also, for those customers who are looking for a stronger signal, Wind says these are the Key Neighborhoods in the GTA & Calgary that are getting attention: Brampton & areas of Mississauga; North Oakville & Burlington; Areas of Oshawa & Ajax; York Mills; North & North West Calgary; Cedarbrae & Shawnessy in South West Calgary.
For those Wind customers who have signed up, how are you liking the everything and what is your experience like?
Discussion
11 comments for “One month of WIND Mobile: how is your experience?”
Post a comment
- CES 2012
- Mobile News
- Airtel Wireless
- Bell Mobility News
- Chatr
- Clearnet
- Eastlink
- Fido News
- Globalive News
- Koodo Mobile News
- Mobilicity
- MTS Allstream News
- NortherTel
- PC Mobile News
- Petro-Canada Mobility
- Primus Wireless News
- Public Mobile
- Rogers Wireless News
- SaskTel News
- Shaw
- Solo Mobile News
- Speak Out Wireless News
- TBayTel
- Telus Mobility News
- Vidéotron News
- Virgin Mobile News
- WIND Mobile
- Reviews – Carrier
- Reviews – Manufacturer
- Various News
Love it. Nothing else to say. Now, I need to let go of my rogers iPhone which I’ve been finding very difficult for the last 4 weeks I’ve had a wind bb 9700! Maybe Rogers will cut my bill in half so I can keep both WIND and Rogers!
Very eager to see what WIND has in store for future plans & devices.
Bottom line, great experience, great service.
Twitter: @michaelguarino
Like or Dislike:
0 
0
I bought a phone on launch day and wind IT just fixed my web browser today. What a sloppy mess it has been.
Like or Dislike:
0 
0
I’m still on the “wait-and-see” bench and holding strong!
Like or Dislike:
0 
0
sayeth the article: “Today marks the 1-month (4-weeks)”
Only true if a years has 13 months.
Like or Dislike:
0 
0
I have an iPhone with Rogers,Wind is very simmiler to City Fido ok in the city crapy outside.I am switching to Telus in the summer when Sasktel HSPA comes on line.
Like or Dislike:
0 
0
id switch to wind, but i gotta wait a another year for my contract to finish, maybe by then wind will be alot better (service,phones etc) who knows….. ive got a good plan though so i dont know if id willing to jump ship
Like or Dislike:
0 
2
Good and bad. I think they are some communication issues between the call centre, the stores and offices.
Things need to be more consistent.
Like or Dislike:
0 
0
Breaking news, i have a friend at wind and they did not do 5000 acts in december worse return levels are high. Also some people found ways of unblocking phones right out the gate ….
Like or Dislike:
1 
0
So far so good. There was a bit of trouble signing up at the store (due to a customer service error) but they caught it BEFORE I left, and were incredibly friendly about it, so I was satisfied.
I also called their call centre to confirm the details of my plans and ask a few questions and I was impressed by their friendliness and helpfulness. I did not get the same feeling from my previous wireless carriers (Telus, then Rogers).
I will say that the Home/Away zones continue to switch on my device, but I’ve been assured that as long as I am in a home zone, i will be not be charged.
All the above being said, I do understand that Wind is just starting up and I am willing to go through the intial growing pains for a better service (and a better bill) in the end.
Like or Dislike:
0 
1
had the phone 2 months and nothing but problems, the phone does not work outside my area which is no good as I can’t call if in trouble, the phone won’t shut off I have been through 2 sim cards, the service overall is terrible I am taking it back and going with Telus. What a bad mistake going with Wind.
Like or Dislike:
1 
0
Don’t switch to wind. My dad did and it was nothing but trouble. He lives in Scarborough and the phone would keep slipping to “away” even when he was in his home zone. I programmed the phone so that it would not allow use in away zones because I didn’t want him to be charged $300+/month if he roamed. It always roams. Good luck if there is an emergency call like if your child is sick at school or got hurt and is in the hospital. Chances are you won’t get the call. Honest truth. Wind Sucks.
There are better options like going with a company plan with a stable network… ask a friend or family member to set you up if you don’t have one. What is the point of having a phone if you can’t use it. Stupid.
Like or Dislike:
0 
0