SaskTel acknowledges billing error that caused some customers to receive $100,000 in charges

Ian Hardy

December 5, 2012 2:05pm

If you’re a SaskTel customer and open up your monthly bill and see a massive charge – possibly to the tune of $100,000 – don’t worry. SaskTel has acknowledged an error in their billing system and will be issuing credits. Apparently while “installing new network hardware” on their new 4G LTE network (scheduled to launch early 2013) about 9,000 customers were incorrectly billed at U.S. data rates.

According to SaskTel’s website, the errors impacted customers during between “November 23rd and 29th billing periods. Affected customers will receive a bill that may incorrectly rate their Saskatchewan data at U.S. data rates. The charges may range from a few cents to $100,000. SaskTel is working on automatically issuing credits to those customer’s accounts with incorrect data charges.”

Good work on SaskTel’s part for quickly resolving the situation.

Source: SaskTel
(Thanks Barry!)

  • Aiden

    good job for owning up? lol were they planning to get away with it?

    • KimJong-iil

      beat me to it.

    • Ian Hardy

      Agreed. changed the wording.

  • RichieRickardo

    Woooooooooow Could you imagine opening up your kids phone bill and seeing $100,000 dollars worth of data being used on it!! I bet whoever had that bill $hat their pants. lol

    • Gary

      The top end refers to a bill for a business.

    • RichieRickardo

      @Gary… I understand that. My question is what dont you understand about the words “COULD YOU IMAGINE”?

  • astudent

    This wouldn’t have happened if they were using a serious smartphone OS like WP8 by Microsoft. Just sayin’

    • Brandon

      You’re an i***t. It has nothing to do with the hardware the customer is using. I feel bad for anyone you come in contact with in your life.

  • Dan

    In other news, ROBELLUS takes in an interest in SaskTel’s accounting schematics and hopes to learn a few tricks to modulate ARPU accordingly, stating that: “While an ARPU of $100,000/month may be a tad high, we feel that the increase of ~$20/month above out current pricing plans is warranted given the quality of our network”

  • Kev

    Lol, did you know Bell started to charge $1/month for a data block? Increasing ARPU even if you don’t subscribe to data!

    • Jim R

      Colour me naive, but is it a serious comment or a joke that Bell has started charging $1 for a data block?

  • Porilaisten

    I remember when (years ago) SaskTel only had 2 year contracts. :(

  • abc123

    So will they cover the hospital and ambulance bills for those that got heart-attacks while looking at the bill?

  • Shaggyskunk

    Well some of rogers customers may want to check the billing for texts – while it’s nothing like a 100K, I was billed for around 60+ texts last month, and I NEVER use texting! Rogers fixed it, but still….

  • drone

    FAIL.

  • Ehau

    Lol, the creepy pic is hilarious!

  • John

    Rogers would say the charges are legit and you have to pay them.

  • skullan

    Can you imagine the beatings that parents gave their kids until they realized it was all a mistake?

  • 45

    Would suck if you had preauthorized payments and a hefty bank account.

  • Henaway

    Credits will be issued, but you are still responsible for the amount billed. A line I could see some bureaucrat somewhere actually using.