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Some BlackBerry Bold 9900 users experiencing “Knocked off keys due to OEM holster”

By on February 1, 2012 at 3:27pm in Mobile News


The Bold 9900 is by far the most elegant BlackBerry smartphone, well that is until the “London” officially launches. The 9900 still rocks the upscale quality of the Bold name and has the “iconic” QWERTY keyboard. It’s common to see many BB users carry their precious device in a case or a holster and clip it to their waist. According to an internal doc we received there seems to be a slight “design issue” with the OEM holster – no worries as RIM is aware and have stepped up to resolve those impacted.

Apparently some users have reported “knocked off keys” when they placed the 9900 into the holster, but is only occurring to those who purchased it before November 3rd (RIM has since changed the holster design). The doc states that “RIM has identified a design issue with the holsters supplied with BlackBerry Bold 9900 devices manufactured before November 3, 2011. Due to a folded edge, inside the lip of the holster, keys on the keyboard can be caught and knocked off when inserting the device into the holster at an angle with excessive force.”

For Bold 9900 users who have been affected RIM says they’ll “repair all knocked off keys, damaged by the originally supplied holster, for devices manufactured prior to November 3, 2011 for 18 months as in warranty repairs”.

Very good move on RIM’s part as the 9900 is currently their flagship device.
(Thanks tipster!)

Related posts:

  1. Bell launching BlackBerry Bold 9900 in White November 24th
  2. Mobilicity BlackBerry Bold 9900 to be available at the beginning of October
  3. Rogers BlackBerry Bold 9900 pegged for a August 9th release date
  4. BlackBerry Bold 9900 now available at WIND

Discussion

19 comments for “Some BlackBerry Bold 9900 users experiencing “Knocked off keys due to OEM holster””

  1. thats why you always insert it so the screen is facing you. This also protects the screen because its facing you instead of anything that could knock it from the outside.

    Like or Dislike: Thumb up 6 Thumb down 4

    Posted by WIND | February 1, 2012, 3:33 pm
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  2. thats why you buy an otterbox commuter case.

    Like or Dislike: Thumb up 9 Thumb down 6

    Posted by kman | February 1, 2012, 3:40 pm
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    • Otter box is impenatrable, got mine for my 9900 and I feel safe dropping it from two stories, get an otterbox n you’re keys will be fine.

      Like or Dislike: Thumb up 0 Thumb down 0

      Posted by jason | February 3, 2012, 8:46 am

  3. …our why you buy a device with few moving parts.

    Like or Dislike: Thumb up 10 Thumb down 15

    Posted by Graham | February 1, 2012, 3:48 pm
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  4. what happens if you bought it before november 3rd, do they replace the case, so the keys don’t get knocked off?

    Like or Dislike: Thumb up 3 Thumb down 0

    Posted by Erick | February 1, 2012, 3:54 pm
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  5. Hidden due to low comment rating. Click here to see.

    Like or Dislike: Thumb up 15 Thumb down 33

    Posted by John | February 1, 2012, 3:55 pm
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    • Blackberries are some of the toughest phones out there.

      Like or Dislike: Thumb up 29 Thumb down 9

      Posted by ohh3nry | February 1, 2012, 4:06 pm

    • Funny how you say that because i have tested dropping my iphone 4 & 4S 5 feet & yet the screen shattered & the back as well & yet the bold 9900 only had a few minor scratches. I can also provide a video of me doing the test as proof. I suggest you rethink what you say.

      Like or Dislike: Thumb up 4 Thumb down 0

      Posted by Dimitri k. | February 1, 2012, 8:51 pm

    • Um, no, my blackberry went flying atleast 2 feet, and landed on the ground hardly. Did something happen to it? No, it stayed working properly. Blackberries are strong.

      Like or Dislike: Thumb up 4 Thumb down 0

      Posted by beh | February 1, 2012, 11:39 pm

  6. Haven’t had any issues with my 9900. Best sturdy Blackberry I have owned.

    Like or Dislike: Thumb up 7 Thumb down 2

    Posted by InfinitiGuy | February 1, 2012, 7:08 pm
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  7. don’t buy otterbox its garbage

    Like or Dislike: Thumb up 1 Thumb down 7

    Posted by SirGoogsALot | February 1, 2012, 7:21 pm
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  8. My 9900 has been super sturdy, surprised Blackberry found an issue. Extending warranty by another 6 months is something those Apple guys will never do. Loving my 9900! :)

    Like or Dislike: Thumb up 2 Thumb down 1

    Posted by BB | February 1, 2012, 8:39 pm
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  9. Hidden due to low comment rating. Click here to see.

    Like or Dislike: Thumb up 1 Thumb down 12

    Posted by Brian | February 1, 2012, 11:48 pm
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    • Well take a good look, cuz you’re now looking at one.

      Like or Dislike: Thumb up 2 Thumb down 1

      Posted by Blocknards | February 2, 2012, 12:56 am

  10. Blackberry’s may not be made from the best materials but they can take a beating and keep going. My 9700 is beat to death with scratches and dents, rubbed off chrome and cracked screen but it was still perfectly usable. Dropped a couple of times a day, often on concrete. I’m scared of what will happen if I drop my galaxy nexus once. And to the folks smack talking BB users, get over it. They’re convenient, functional devices. I miss BBM to this day. My only qualm was that if I was going to blow $600 on a phone I may as well try something new. I’d go back to BB in a heartbeat.

    Like or Dislike: Thumb up 3 Thumb down 0

    Posted by rich | February 2, 2012, 2:46 am
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  11. Where do I go to get this repair facilitated? Is there a number to call or a form to fill out or something?

    Like or Dislike: Thumb up 2 Thumb down 0

    Posted by Kevin | February 2, 2012, 11:36 am
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  12. where or how do i get my phone repaired do i do it through rim or my service provider ?

    Like or Dislike: Thumb up 1 Thumb down 0

    Posted by roland | February 3, 2012, 12:25 am
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  13. @Kevin and @roland – my left shift button randomly popped off one day to work back in October like a few days after the first month warranty – I’ve been living with a broken keyboard for like 4 months – how do we get this repaired?!?!?

    Like or Dislike: Thumb up 0 Thumb down 0

    Posted by Brian | February 6, 2012, 12:13 am
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  14. I just wonder I accidentally drop my phone and it make a deep scratch at the metal upper right side of the phone and now I’m facing defective alt key could the warranty accept it or what? Does the warranty repair or replace a new unit?I just dunno what to do

    Like or Dislike: Thumb up 0 Thumb down 0

    Posted by angel | April 27, 2012, 6:05 am
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