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Future Shop launching ConnectPro “Smartphone Services” this Friday
Future Shop has a service called “ConnectPro” and these employees currently can help educate you on your electronics purchase and then install/repair your home stereos, computers, iPods, car stereos etc… but on Friday Future Shop will be launching “Smartphone Services” to the list. This will officially be announced tomorrow and this service will be available in 146 stores across the country. We’ve been informed that they’ll be offering basic “Smartphone set-up and personalization”; “Smartphone set-up with security” and “Smartphone setup with security and protection”. All these will come in at different price points that range from $49.99 – $129.99 and you can either go to the store or for and extra $49.99 a ConnectPro rep will come to your home. This sounds like it’s a crash course on cellphone education.
Straight from the doc we received here are the details of each:
Smartphone set-up and personalization, $49.99, includes:
- Initial setup. ConnectPro experts will take care of all initial set-ups on the smartphone, including voicemail password, email, transfer of prior phone data to the new device, Bluetooth set-up and demonstrate the powers the device carries.
- Personalization. ConnectPro ensures the smartphone user account is configured properly, default apps, software setup and updates, eliminate dead pixels, perform a network test and ensures the audio and input are working optimally.
- Wireless printer setup. Today’s smartphones are “smart” enough to do more than just call, text and surf the web. Canadians with printers offering web or e-print capabilities, ConnectPro will set up the smartphone to print at the touch of the screen.
- ConnectPro tutorial. Once the smartphone is set-up professionally by ConnectPro, a demo will be provided of how to maximize the device. Included in the demo are the following: how to connect the device to a computer for updates and media transfer, navigate built-in apps, download new apps, adjust settings, browse the web, save favourites and use the device as a GPS.
- Smartphone set-up with security, $79.99, includes all of the above, plus:
- Security installation. Smartphones are much like handheld computers. With that come similar threats that can compromise the functions of the smartphone and information contained within it. In addition to the above set-up and personalization, ConnectPro will install security software to block viruses, malware, harmful websites and apps to keep the smartphone running error-free.- Smartphone set-up with protection, $79.99, includes all of the smartphone set-up, personalization, plus:
- Zagg Invisible Shield with install. Smartphones deserve to be protected from their daily grind. Included in this service is set-up, personalization and the installation of an award-winning Zagg Invisible Shield, bubble-free and perfectly placed to protect the smartphone from unexpected spills and scratches.
- Smartphone setup with security and protection, $119.99, and includes all of the above.
(Thanks tipster!)
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36 comments for “Future Shop launching ConnectPro “Smartphone Services” this Friday”
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What kind of service is this? Isn’t there user manual for people to figure out how to use their phone?
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For 120$ you’ll have
Screen protector + instalation
Anti-virus app install
Update of the phone apps
Hardware check
Initial setup
For 120 at least they could do
Carrier unlock of the phone
Phone case
earphone
Uninstaling the previously installed anti-virus cos it’s crap
Removal of bloatware
Root/S-off/Jailbreak/Rom install
An optional course on how to use your phone
anyone with other ideas?
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@XER
People don’t even read the service agreements before signing it, what makes you think they’ll read the manual? In fact, if you noticed, the full manual isn’t even included in the box now, it’s posted online. Instead, you get like 2-3 page pamphlet called “Getting Started”. But even that gets neglected.
So for the people that can’t be bothered to RTFM, there’s this service. At least this frees up the call centres for other more important discussions.
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LIke there warranties good for nothing.
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Stuff you can all do yourself. Thank you futureshop for helping us do things we can do, but for a nice hefty fee
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Telus has been offering this service for FREE for over a year.
http://www.telusmobility.com/learningcentre
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http://www.telusmobility.com/en/ON/Learning-Centre/index.shtml
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The article forgot the important one, they will teach you how to use the number pad on your phone.
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For that price they better jailbreak my phone and also install some custom roms
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Although useless to techies like us, this service will go over quite well with the hoards of people in Canada who aren’t as technologically inclined. You’d be surprised at how many baby-boomers “dont wanna bother” with learning how to use their devices themselves versus having someone just do it for them.
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Yet they don’t tell you how to protect urself from the contract terms by the big 3
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But Rob the question is will they pay that much for just one time? Maybe it wouldve been better if it covers everytime you buy a phone or covers your contract length.
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shouldn’t they give you some discount for paying for all services??
this is seriously the most stupidest thing i have ever seen in my life.
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Isted of such stupid services they should have FULLY FUNCTIONAL DEMO phones in the stores so one can try and see how the device performs, how customizable is and what is the menu structure…
That would be real service to the customer!
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rogers does this for free lol
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Pretty good service. Too bad it costs so much.
TELUS has offered this service for free since October in dealers and almost a year in corporate stores.
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The baby boomers are still a big market and many have heard of smartphones but don’t know how to get started. That’s why Future Shop offers these services. Most techy people that read this site may call this a ripoff or what have you. I would say 99.99% of readers here will not need any of these services. But I can guarantee some of your aunts, uncles, moms, dads, grandparents or neighbors would like this service and pay to have it. That’s why Future Shop and Best Buy are still in business where many others have failed.
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Look up the BestBuy Mobile PROMISES
WOW or Walk Out Working already includes most of this, and as for anti-virus software… Well only android has this, and it’s a free app on the Market.
I call BS on this
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Only people who are not tech savvy will probably be suckered into this. Ah tsk tsk
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I got a better idea. If I learned how to use the phone myself, Futureshop is going to pay my 119.99!
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Hold up…… How do they “eliminate dead pixels”?
I’m pretty sure you can’t revive the dead? I think they meant stuck pixels but I hope someone takes them up to their word.
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I wonder what security feature they will install on the device… probably a free one from the market then charge them that $30 premium for “protection”.
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Hopefully they will be employing some new staff (to expedite this) In the past I have not been overly impressed with their level of expertise.
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This is crap. At my place of work we are expected to do this stuff as a given not as a premium service.
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at $120, they better put a protective screen IN PLATINUM.
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It’s hilarious that even for the full $120 you get no extended warranty or anything. I agree that there is a market for this service but anyone willing to do a little bit of research could save themselves a good amount of money.
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What?! No Monster Cable for my phone?
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I work at the aformentioned retailer, and I have heard nothing about this service until now…and honestly I doubt most stores will even have this ready friday, we can barely use or computers to activate iphones, now they expect us to spend another hour with a customer to go over all this pointless stuff. Its just another pointless metric for them to judge the staff on.
This will rarely work, most customers complain about how we install invisisheilds already. And its Norton antivirus that they will be using, we just received a bunch of the cards for it this week.
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This reminds me of the “deal” Future Shop has for their PS3. You can buy a PS3 for $299.99, OR you can buy a PS3 AND get their security bundle! Included in the bundle, you will get: Playstation 3 console & cords, and a “tech specailist” will go to your house, set it up, and walk through the security options you can put on it (ie, games with certain ratings, can’t play past a certain time, etc). All for the price of $399.99.
LOLOL
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TELUS OFFERS THIS SERVICE TO THEIR CLIENTS FOR FREE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
What a scam!!!!! Shame on you FutureShop, Shame on you!
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I work at FS and do most of these things for my customers already, for free. Transfer contacts, set up email, explain how to use the phone, and I have done this for years.
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So do I! I always set up customer’s email, phone and transfer their contacts all for FREE.
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Hello
I work for TELUS and we do to this for FREE in store for ALL TELUS clients with a smartphone, doesn’t matter when or where they got their TELUS phone….
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Future Shop will never offer the service of unlocking or jail-breaking a customer’s phone. It’s a conflict of interest to start out with and it voids manufacturer’s warranty. If people really want their phone unlocked, they can do it themselves.
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ummm funny enough this service is already done in many stores by the cellshop associates! i work in FS and this is a new thing to me and everyone else in our store! but i can see where this might be beneficial to some as i used to work in a PDA level 2 tech support for a cell company and most people did not read the manual set it up protect it etc… they just bought it hoping it was set up!
in regards to the jailbreaking legally only the manufacturer or the service provider can provide these codes retailers cannot! and who said you guys have to buy this service? it if for those who want it! heck there is even a $70 connectpro for how to use your camcorder but i offer this free of charge in my dept!
the only reason for this new service is more people want it it can become a legal issue if an uncertified person sets up your phone and something goes wrong its the same no matter what electronic you have set up pc, tablet etc… smart phones are mini pcs!
basically if you dont need it dont buy it and dont ridicule those who do want or need it!
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All these services have always been done for FREE in Future Shop Cellshops! I totally agree with you! Some people are not tech savvy and could use these services but others won’t need them. Yes, if you don’t want to buy the ConnectPro services-DON’T-it’s your choice. Don’t come and post rude comments about Future Shop. If you don’t want to buy it, DON’T, thus no need to complain either.
And also, there are A LOT of people who are buying their first smartphone but need some help in understanding everything about it. There are TONS of people who can benefit-however I do all these services FREE for all my customers anyway. We transfer contacts free. Set up phone free…etc.
A lot of people don’t deal with the public on a daily basis regarding cellphones so they really don’t know what they are talking about when posting these rude comments.
**For the Monster Cable comment-FYI, you CAN buy a micro-HDMI cable for your cellphone separately if you want. Some phones do HD Video and have the option to watch them through HDMI on an HD TV from your cellphone. Some phones have the micro-HDMI cable included in the box.** That’s pretty cool!
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