Millions of flyers already use their smartphones to pay for tickets, check in and choose seats. But once they reach the hotel, the check-in and verification process is still, for the most part, a manual experience.
Hilton Worldwide Holdings, owner of 4,200 hotels and resorts globally, will begin integrating smartphones into the check-in and even room unlocking process, according to The Wall Street Journal. Pilot projects will begin by early next year, and a full rollout is expected to be completed by the end of 2016. As customers are becoming more comfortable booking, transacting and even paying for things on a smartphone, the expectation is that the ubiquitous devices will, like other cards in one’s wallet, replace the magnetic key used to open rooms and access guarded-off areas of the hotel. (more…)