Update: It seems as though Rogers withdrew their CRTC application today. However, read below for bits of the proposed filing.
Yesterday Rogers filed a request to the CRTC that basically is asking for all the carriers to ensure all customer balances are at $0.00 before porting their number to the new carrier of choice. Apparently it’s costing Rogers “millions of dollars each year” when customers comes over with balances.
In the application Dawn Hunt, Vice-President Regulatory for Rogers stated that “Rogers requests that the Commission order that the new wireless carrier will be responsible for the unpaid balances owed by the wireless customer that the customer fails to pay after receiving their final invoice. This requirement will apply only for wireless-to-wireless ports.”
In addition, the applications says “Circumstances have changed since the implementation of Wireless Number Portability (“WNP”) as more and more customers are porting their numbers with unpaid balances that include both charges for wireless usage and early cancellation charges… Customers porting-out mid-contract with unpaid balances are costing Rogers, and most probably other wireless carriers as well, millions of dollars each year. (more…)