Important Change for Existing Customers and Fido Agreement Renewals

[dirtyj]

Big big change that has taken effect immediately at Fido.

Existing customers under 3-year agreements now can only renew at a max of 180 days from the expiration of their contract. Traditionally, the max was 420 days.

So if you were up for renewal in the next few weeks and wanted to grab yourself an iPhone or a BlackBerry in the next weeks, feel free to be PISSED!

I think it's time to change the catchphrase from "Giving low prices a good home" to:

Fido
Another bad decision!

[Skippy101]

thank god I am not with Fido.... entry level devices and no reason to keep with them.

[javid]

I was looking today at the fido site and noticed they changed it from 14 months to 6, nice since my plan is up june 15 2010 and they told me last week I could renew on the 24, I am going to have to do some complaining or switch to the 15$ plan for the next 14 months and get a new provider.

[serans1987]

wow thats one real smart move fido. New fido isn't that brilliant, will not in the sense to bring customers to themselves but instead pushing them away. 6 months towards the end will end up being a switch over to new carrier, for a sweet new 3 yr deal.

[bark]

this sucks. I was up, now I have to wait.
No fun. Bad dog.

[Hog]

hopefully thos Fido phones are really worth waiting for... or better just change carriers.

[dirtyj]

Quote:

Originally Posted by Hog hopefully thos Fido phones are really worth waiting for... or better just change carriers.

[bittersweet]

^ that's a funny comment, and very sad comment at the same time

[dirtyj]

Just a note, for existing customers that were up for renewal, customer service has been making some exceptions. I've seen it at least 4 times so far since this policy has changed. Simply call up and tell them you were promised a renewal and you want it now or else.

Only exception to the Cx service exception is... Couples plans. If you're on one of those, you'll have to wait because there is no way to byp*** it in the system.

[IheartEU]

You are all talking about switching carriers, but if Fido think all that is normal, maybe all the others will not fall behind, and come up with something 'smart' as well. It looks like the Big 3 are testing their customers' patience...

[Simen Jaume]

It almost sounded too good to be true. So I called in to find out exactly what it means and what I can do. But that didn’t work, the other end of the line stated that they were receiving too many calls and to call back later. I hadn’t slept yet so I just decided to send a quick email and then try to get some rest.