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View Full Version : Ouch: Change to Hardware Upgrade Eligibility


Hog
03-18-2009, 07:22 AM
The Hardware Upgrade Program (HUP) allows eligible customers to upgrade to leading edge data devices. Beginning March 17, the minimum eligibility tenure rule is changing from 12 months to 24 months for customers who wish to upgrade their smartphone and are currently on a data plan or Voice & Data Package.

This follows the March 13 price increase for BlackBerry® devices and reinforces the importance of explaining to customers that HUP eligibility and quoted hardware/plan pricing are subject to change and cannot be guaranteed beyond the time of quotation. :mad:


http://www.boygeniusreport.com/2009/03/18/rogers-changes-minimum-hup-length-from-12-to-24-months-for-smartphone-users/

devilman
03-19-2009, 08:43 PM
ridiculous. just had my upgrade. woulda flipped my lid if i had to wait another year....

dirtyj
03-22-2009, 08:58 PM
Yea I can't say I didn't see something stupid like this coming...

... so I prepared ahead of this. Got an extra HUP on my mom's account.

I mean, you couldn't expect them to offer like 300,000 iPhone HUPs for existing customers in June/July if there's a next-gen iPhone being released.

quicksilv3r
03-26-2009, 11:52 AM
oh well, I got my Bold and that should hopefully last me 2 years, but it still sucks