A big thanks to Virgin! *Sarcasm Alert!*

[Big3BigGov]

I really appreciate you sending me to collections, hitting my credit, and when I call about it, you say: "It looks like we accidentally overcharged you for cancellation fees"

That's the problem with all the cellphone companies, there is so many ways that there can be errors, charges, changing monthly fees, cancellation....that mistakes are bound to happen, adn you don't find out till later when its too complicated to figure out.

With Mobilicity, If something goes wrong with payments, you DO NOT KEEP GETTING CHARGED until it's fixed, because you pay in advance.

Way better way to run a business if you ask me. Happy in my new home.

[Bray_J]

You think Mobilicity is free of errors? Absolutely not! Check the Mobilesyrup forums here, under Mobilicity, and you will see they are nowhere perfect either.

Even on prepay, there are errors. I've worked for Virgin for a year, and I've seen it happen to Wind, Mobi, and yes, ourselves too. No denying that.

No phone company is perfect. Customer care is generally pretty pleasant when there are errors and discrepancies on bills. I've called in a few times for members, and answers are always clear, and if there is an error, the response is near instant.

Also, if they sent you to collections, doesn't that mean you didn't pay the cancellation anyways? They won't send you to collections immediately. Maybe you should have checked the bills. I know errors should not happen, but they do.

[virgin mobile]

Hey There!

We're always sorry to hear of any negative experience-- and if there's anything we can do to help, we'd love to do so! Email us at hello@virginmobile.ca and we'll take a look!

Lots of Love,
Virgin Mobile