View Full Version : Important Change for Existing Customers and Fido Agreement Renewals
dirtyj
04-17-2009, 09:58 PM
Big big change that has taken effect immediately at Fido.
Existing customers under 3-year agreements now can only renew at a max of 180 days from the expiration of their contract. Traditionally, the max was 420 days.
So if you were up for renewal in the next few weeks and wanted to grab yourself an iPhone or a BlackBerry in the next weeks, feel free to be PISSED!
I think it's time to change the catchphrase from "Giving low prices a good home" to:
Fido
Another bad decision!
Skippy101
04-18-2009, 07:58 AM
thank god I am not with Fido.... entry level devices and no reason to keep with them.
javid
04-19-2009, 12:18 AM
I was looking today at the fido site and noticed they changed it from 14 months to 6, nice since my plan is up june 15 2010 and they told me last week I could renew on the 24, I am going to have to do some complaining or switch to the 15$ plan for the next 14 months and get a new provider.
serans1987
04-20-2009, 02:25 AM
wow thats one real smart move fido. New fido isn't that brilliant, will not in the sense to bring customers to themselves but instead pushing them away. 6 months towards the end will end up being a switch over to new carrier, for a sweet new 3 yr deal.
this sucks. I was up, now I have to wait.
No fun. Bad dog.
hopefully thos Fido phones are really worth waiting for... or better just change carriers. :)
dirtyj
04-21-2009, 12:22 PM
hopefully thos Fido phones are really worth waiting for... or better just change carriers. :)
Nah.... there really isn't anything worth waiting for. It's a discount carrier now, don't expect anything fantastic in the near future.
bittersweet
04-21-2009, 04:10 PM
^ that's a funny comment, and very sad comment at the same time
:) :(
dirtyj
05-04-2009, 02:02 AM
Just a note, for existing customers that were up for renewal, customer service has been making some exceptions. I've seen it at least 4 times so far since this policy has changed. Simply call up and tell them you were promised a renewal and you want it now or else.
Only exception to the Cx service exception is... Couples plans. If you're on one of those, you'll have to wait because there is no way to bypass it in the system.
IheartEU
05-04-2009, 12:17 PM
You are all talking about switching carriers, but if Fido think all that is normal, maybe all the others will not fall behind, and come up with something 'smart' as well. It looks like the Big 3 are testing their customers' patience...
:mad: