Take a look at the very un-Apple-like machine Apple uses to repair the iPhone

Comments

  • Shaun Conway

    Great article, but I don’t like the comparison used. An oil change is maintenance, not a repair.

    • It’s Me

      It was a poor analogy for that reason as well as the fact that no one is being forced. If your at repair requires a hoist then you take it to a garage with a hoist. If only your dealer invested in a hoist that’s where you’re going to have to bring it. Not because anyone forced you, but because that’s who invested in a hoist.

  • LeMuffin

    That’s a terrible analogy. It’s more like you have to go to the dealer to replace a key, which is already the case.

    • It’s Me

      Exactly. You’re not really being forced. It’s just too difficult a repair for others to perform. Those other store could potentially invest in the specialized machines required.

    • Kenneth Rose

      But the thing is apple doesn’t allow the third party companies to get their hands on the machines, they want them, but apple won’t let them have them. It’s a propriety device they won’t let third parties use.

    • It’s Me

      If they invested enough, they could probably circumvent anything proprietary. Apple is under no obligation to make anything proprietary available to others.

    • levoila

      Well, you don’t have to go to the dealer to get a replacement car key, homedepot will be happy to make 1 for you

    • LeMuffin

      I don’t know know what you drive but immobilizer chips have been mandatory in car keys for 10 years now. Only dealers can pair keys to cars now.

    • Mr Dog

      Not on newer vehicles, unless they have found a way to hack them.

  • ciderrules

    “By way of comparison, this would be like car manufacturers forcing their customers to go to the car dealership anytime they need to do an oil change.”

    Complete and utter BS.

    LeMuffin’s key analogy is close. A better one would be trying to replace the security module in your vehicle (Touch ID) that’s used to identify if you have the correct key (fingerprint) and then authorize the engine to start. And these modules are usually not available for purchase by anyone outside the dealer, and can’t be installed/coded by anyone other than a dealer.

    People always talk about Right to Repair or Magnusson Moss as if they’re a free-for-all that would allow anyone to repair anything in their devices. This simply isn’t true. The auto industry is the best example of this. Large numbers of common parts are available from aftermarket suppliers for pretty much any vehicle made. The exception to this are many electronic modules (which the aftermarket doesn’t want to invest the time or money into making their own versions) and security related items. The auto industry gets around this due to provisions in the Magnusson Moss Warranty Act which allow them to specify procedures for how repairs are to be made.

    This will be no different with Apple (or Samsung or any other electronic manufacturer). Since Touch ID is a security related item they won’t be forced to provide these parts or the equipment to install them to anyone outside of Apple stores. Batteries, speakers, microphones or switches (for example) would be the types of repairs where Apple could be forced to provide parts and tools for.

  • TheTechSmith

    Making a consumer device look nice, weight little, etc. takes an incredible amount of R&D (i.e. labour and money). This is what you’d expect a device not meant for the consumer to look like. Why does it have to look nice or weigh little if a customer isn’t even supposed to see it? Saying it looks like it was built in someone’s back yard is a little harsh (I understand you were quoting someone else with that line). I’m sure if you were to walk into a Foxcon factory producing iPhone’s, this kind of design is what you’d see.