Rogers customers in New Brunswick can now gain a better estimation of when a service technician will arrive at their house with the roll-out of Rogers’ new EnRoute tool.
EnRoute seeks to make technician waiting periods easier to manage by sending users a link where they can check a map of their technician’s whereabouts and estimated number of minutes until arrival, allowing them to better judge whether or not they have time to step out before arrival. Along with that they get a first name and photo of the technician.
The tool was launched in Hamilton, Ontario in early November 2016, and the company has promised a full roll-out across its footprint by early 2017.
“With Rogers EnRoute, we’re taking another step to overhaul and simplify our customers’ experience and save them time which is a precious resource,” said Deepak Khandelwal, chief customer officer at Rogers in a press statement. “We’ve got more work to do so that our customers have the best experience possible.”
[source]CNW[/source]
