Any big product release can easily end up being plagued by problems, but manufacturers usually hope for a minor ‘bend-gate,’ or an issue that can be fixed by offering affected users a free case. Problems of that scale might end up with a some bad press and late night jokes, but typically no lasting damage is done.
In the case of Samsung’s Galaxy Note 7, however, it seems things have gone horribly wrong. Since the launch of the latest Samsung flagship, reports of exploding batteries prompted the company to launch a global recall for all affected products. Shortly after Transport Canada told users to avoid bringing the Note 7 on flights, Samsung Canada announced that it had begun working with Health Canada to complete the Note 7 recall as quickly as possible.
Canadian customers who have purchased the Note 7 can get more information here, or by visiting CanadaNote7exchange.expertinquiry.com, with more details set to be announced about the recall shortly. Only a specific set of SKUs are affected by problem, and as of September 10th, Samsung issued a press release urging owners to stop using affected devices and obtain a replacement phone.
Related: Transport Canada safety advisory informs Canadians not to use the Galaxy Note 7 on planes
[source]Samsung Canada[/source]
