CRTC is seeking feedback on which telecommunications services Canadians rely on the most [Update]

Ian Hardy

January 14, 2016 7:05pm

The Canadian Radio-television and Telecommunications Commission announced today that it has reached phase two of receiving feedback from Canadians to better understand the areas that are not being sufficiently served by telecom companies.

The CRTC, which is on a track to modernize Canada’s telecommunication landscape, says it’s seeking more information and has provided a number of other ways beyond filling out an online form or emailing in their thoughts. Those interested in helping shape the telecommunications industry in Canada, which includes landline, internet and mobile, have until February 8th to participate.

The CRTC is specifically seeking understanding on the following questions:

  • What telecommunications services do Canadians consider necessary to participate in the digital economy?
  • Which services do Canadians rely on the most to communicate?
  • Should the prices for telecommunications services in Canada be similar between urban and non-urban areas?
  • What upload and download speeds for broadband Internet service would meet Canadians’ needs?

Once the feedback has all been submitted and reviewed, the CRTC will then conduct focus groups across Canada where telecommunications services are underserved and seek additional feedback. A public hearing will then occur on these issues starting April 11th in Gatineau, Québec.

Jean-Pierre Blais, Chairman and CEO of the CRTC, stated, “as we look to the future of Canada’s telecommunications needs, we are interested in hearing the views of Canadians from across the country, and especially those who do not have access to the technology they need in this digital era. In order to fully participate in the digital economy, Canadians need reliable, affordable and modern telecommunications services. Wherever you live in Canada, from St. John’s to Prince Rupert to Moose Jaw to Iqaluit, we want to hear from you.”

Update – January 19th: The CRTC noted in a press release that over 15,000 responses in 5 days to its questionnaire on telecom services.

Jean-Pierre Blais, Chairman and CEO of the CRTC, said, “the fact that many Canadians have responded so quickly tells us that our review of telecom services is timely, necessary and important. We look forward to hearing from even more people as we consider the services that Canadians need to fully participate in the digital economy. We have worked to make the process as simple as possible. So no matter where you live, we hope to hear from you.”

Source CRTC
  • Mikie

    what a waste of money!

    • Do Do

      Complete waste of money. If they had any common sense they’d know the answers to all those questions. Besides, when you have companies like Rogers that has a reported 39 lobbyists working over the politicians, what chance do we have. The politicians appear to be paid whores. At minimum, they’re complete cowards.

  • yoyo ma

    wow talk about asking the wrong questions. Jesus christ.

  • Andrew English

    I could careless about mobile internet. Home internet is my main source.

    • Carl Hall

      What about those that try but can’t get traditional wireline services?

      They need affordable LTE internet to compete with the connections available in the cities….even online banking doesn’t work properly with anything close to a dial up or ISDN connection anymore

  • Andrew English

    Internet speeds should be unlimited, just provide use with a connection at the fastest going speed the ISP can offer us as we know the limit will be servers and routers at the other end.

  • Jesus McDongswoggle

    Can’t they measure this already or at least have a good idea of what the trends are? I think they’re just creating work for themselves to stay employed. Normally I’d have no problem with this in principle but not when it wastes taxpayer money.

    • MoYeung

      Did you fill out the survey anyway?

  • SuperDSpamalot

    They’re only asking so they can forward the information to their friends in the Canadian telecom cartel so they know which services they can further increase the prices and decrease the quality on.

  • blzd

    This is like one of those things they do to make it seem like they’re trying to change things, but we know they’re really not. Just a delay tactic basically. Spend the next few years “analyzing” what their big data already tells them.

  • Elton Bello

    CRTC has failed us for years. Dont see why we have to help them.

  • dirtyKIMCHI

    MS, at least link to the survey questionnaire in your source(s)!


  • jf-laferriere

    Provincial gouging should be a more important issue

  • im sure i can say an opinion and nothing will ever change.

  • Zaptor99

    CRTC to Canadians: Which service do you rely on most?
    Canadians: Cell and Internet.
    CRTC to Rogers/Bell/Telus: Hey, go ahead and increase your prices for Cell and Internet.