Update: TELUS and Koodo data network working again after brief downtime

Daniel Bader

June 2, 2013 2:25pm


We’re hearing reports across Twitter, Facebook and through many incoming emails that TELUS’ data network is down across the country. The network operator has acknowledged the issue, which is affecting both 3G and LTE devices, and is working hard to fix the problem.

The issue cropped up at around 1pm ET and is affecting all data-related communications; phone and SMS service is reportedly unaffected.

Update, 2:41pm: Connectivity is reportedly sporadic, as some users are saying they have service. Major cities such as Toronto, Vancouver, Calgary and Halifax are definitely affected.

Koodo users are also being knocked out by the data issue, as it piggybacks off the TELUS network.

Update, 2:59pm: Data connectivity seems to be restored now for many users, including me, but if you are still having issues connecting to the TELUS data network, cycle your phone so it’s forced to reconnect.

  • annonymous

    Both Telus and Koodo

  • Josh

    Oh!!!!! That’s why. So all that restarting, switching in and out of airplane mode for nothing?

    • arman

      seconds wasted! 🙁 lol

  • hoo dat

    See, Mobilicity users have nothing to fear about the takeover. It’ll be business as usual 😉

  • magesnz

    Anything about regional Québec? Or nothing as of yet?

    • Geekette

      No data service here in Montreal (Quebec).

    • magesnz

      nothing in Sept-Iles for now…

    • howitzerr

      Quebec is still a Canadian province…

    • magesnz

      last time i checked my canadian passport was still valid…..

  • al-rogers

    rogers terrorism

  • annon1

    This is what Mobilicity customers will look forward to once the buyout’s approved 😉

    • Fox in a Hole

      This is what Mobi customers already experience every day.

  • jackjiarocks

    Mobilicity service for Telus Price. The future of canadian wireless industry.

    BON Appetite guys!

    And i am sure tomo ‘s release of “Canadian Wireless How to Rip off your customer 101 code”

  • hunkyleepickle

    Vancouver downtown is out, at least on my wife’s iPhone.

  • Ernie Evil-Grafix Moore

    It doesn’t “piggyback” off Telus. Telus owns Koodo.

    • Ernie Evil-Grafix Moore

      Windsor is working perfectly.

  • batkinson001

    not cool. so my texts and iMessages wont go through? my phone is currently on wifi…

  • daftchemist

    Never hit Kelowna.

  • MSined

    Galaxy S4 on TELUS in Montreal, working perfectly.

  • Simon

    data is down in Kingston, ON as well, we have two telus galaxy and one koodo galaxy in our house, all down.

  • Shawn Hall

    Shawn Hall with TELUS here. We did experience a wireless data network outage, and worked to restore service as quickly as possible. Everything should be up and running now – if you are still experiencing issues try re-starting your device. Sorry for the inconvenience.

    • kirilmatt

      Thank god I left you guys! Besides service going down sometimes your customer service sucked!

    • TheOnlyAdvantageToLiveInQuebec

      How does it feel to rip us ?

  • Mike

    Never went out in Richmond BC

  • satori3000

    Koodoo doesn’t piggyback on TELUS, it *is* TELUS. Just wanted to clarify the updates above.

  • Keith Jesso

    I had just dropped my phone on the pavement prior to the network going down. I had a case so no damage done, but couldn’t figure out for the life of me why my data icon was good yet it wasn’t working, I had a mini heart attack.

  • koko

    Something to do with the Huawei equipment that Telus is using? Maybe someone in Beijing forgot to turn on the e-mail redirect from China back to Canada 🙂

  • Landon Zachary Tetreault

    Saskatchewan’s 3G is working good