February 20, 2013 1:05pm
TELUS has about 7 million wireless customers and those on an Android, iOS and older BlackBerry devices can now download the “Network Experience” app. This gives users the ability to report network issues such as dropped calls, failed call attempts, no service, poor voice quality or slow data speeds directly from their device. Upon downloading the app TELUS requests to send you push notifications and I was curious what this was for. TELUS stated in an email that they’ll send “regionally targeted updates” to the issues you submit via the app, plus “general network news,” such as announcements about LTE expansions.
Overall the app is incredibly intuitive. The “Network Experience” app uses GPS to locate your network issue and also helps you narrow down to location: Outside, in building, or in vehicle. In addition, TELUS also expanded the app to include tips, surveys and latest network news.
As for Windows Phone and BlackBerry 10 users, TELUS notes that the Network Experience app will be available “in the coming months.”