In April the CRTC announced that they were looking into creating a “national code for wireless services.” This would bring forward several ideas that some carriers have already adopted, specifically easier to understand carrier contract terms and conditions, carriers giving consumers 30-days notice of any contract changes, consumers giving carriers 30-days notice of their intent to cancel their wireless contract, and that all advertising should show the total cost including monthly fees.
At the time, CTRC’s Acting Chairman Leonard Katz, said they wanted to see if “the wireless market has changed enough to warrant its intervention” before implementing. In a press release today the CRTC has taken a slight step forward, now asking Canadian consumers to get involved.
Jean-Pierre Blais, Chairman of the CRTC stated “Our goal is to make sure that Canadians have the tools they need to make informed choices in a competitive marketplace. In the past, Canadians have told us that contracts are confusing, and that terms and conditions can vary greatly from one company to another. We are asking them to assist us in developing a code that will help them better understand their rights as consumers and the responsibilities of wireless companies.”
If you’re interested in having your say, the CRTC will keep the consultation submission open until November 20th, then have a public hearing on January 28th, 2013. Here’s the insight that the CRTC is looking for:
- The terms and conditions that should be addressed by a code for cellphones and mobile devices
- to whom the code should apply
- how the code should be enforced, and
- how the code’s effectiveness should be assessed.