February 7, 2012 11:01am
The newly-released Windows Phone-powered Nokia Lumia 710 has only been available on Rogers for a week, but elsewhere in the world it has been out for months. The company is now dealing with a backlash from users complaining that phone calls are not “hanging up” but are staying on the “call connected” screen even after the other side has disconnected. The only current way to get out of the screen and make another phone call is to cycle the power.
Nokia has responded to this with a statement, and is working on a fix:
Nokia is continuing to analyze this software issue and is close to a fix. The fix will be made available via Zune as soon as possible. It is difficult to say when. One other important fact about this issue is that the phone modem is responding to the call disconnect signal from the touch display, the call is taken down as it should. The issue is that the user interface displays the call disconnect button but is should not. Consequently consumer are not being excessively billed for a call that seems to be staying up.
If we can find a gem amongst the dirt in this situation is that the issue is only aesthetic; the call has functionally disconnected, it just doesn’t appear that way. Nevertheless, it is a burden on users to be forced to reset their devices every time they want to make another phone call.
Has your Rogers Lumia 710 displayed these issues? Let us know.