January 27, 2012 11:07am
A number of Asus Transformer Prime owners, including our own MrCeddy, have been experiencing random reboots and graphical banding after upgrading to the official Ice Cream Sandwich ROM. These reboots come without warning and are not linked to any particular app, though some users have claimed it happens more often when the Prime is in High Performance Mode.
Another group of users are complaining of graphical glitches, video playback issues relating to the official YouTube app and the Flash Player. It got so bad that many are returning their devices for RMA and are running into supply shortages, postposing the return and extending frustration.
An Asus employee by the name of Gary Key is addressing the issues in a post on XDA-Developers, and leaving updates every few days as to the status of a software fix. According to Key, the issue is caused by some driver incompatibilities with certain elements of the Ice Cream Sandwich codebase, and will a patch is to be issued in early February to clear up the remaining bugs. The recent update that was meant to fix GPS performance also happened to resolve many of the graphics driver problems, though some users are still experiencing reboots, though less often.
Key posted on January 25th: “We are working on two different solutions now and hope to have a fix available in early February. One option to try is to revert back to the last Honeycomb image through the manual update process, set the unit power mode to balanced performance and screen brightness manually to 50%, and then manually update to the latest ICS build using these instructions – http://service.asus.com/TF201_fwupdate. You will need a fully charged battery and have the system plugged into AC power. This worked on a couple of returned units but not on all units. Only try this procedure if you are comfortable with flashing a new ROM image and want to take the time to complete each process.”
It’s great that Asus is working quickly to resolve the early adopter issues associated with Transformer Prime ownership, but we can’t help but think it would have been prudent to delay the official Ice Cream Sandwich update until further testing was done. We’ve also heard of many users complaining of poor quality control in regards to light bleeding, which is another cause for concern.
Has your Transformer Prime been acting up after the official ICS update, and if so, are you satisfied with Asus’ response to the issue?