According to the internal doc we have, dated December 15th, Rogers will be simplifying the defective equipment on arrival (DOA) policy. This new policy, which covers malfunctioned handsets, will see the DOA period for Rogers devices reduced to 15 days from 30 days from purchase, joining the same period as the buyer’s remorse policy. The doc states this change will be effective February 1st, 2012 and will “ensure consistency between policies” and “enhance the overall customer experience and eliminate confusion in stores”.
We’ll have more info soon…
(Thanks tipster!)
