“Rogers Phone Finder” helps you find your phone

Ian Hardy

October 3, 2011 4:51pm


The “Rogers Phone Finder” is available to all Rogers customers who have a wireless account (phone only, no data sticks). Honestly, I’m not sure how long this has been active but we’ve reached out to Rogers for further insight. Rogers states on the dedicated site that the “Rogers Phone Finder service is a network-based service that helps you locate a lost Rogers phone by logging in to a web portal”.

There is no app, but you’ll to need to opt in to use the service. The service is location based and the terms and conditions find print states that “You expressly agree that you have no expectation of privacy when using the Service as it relates to your location. You authorize Rogers and any third party that provides the Service to you on our behalf to collect, use, and disclose geographic location and other personal information (including your name, address, telephone number, account number, equipment identifiers, and Internet Protocol addresses) necessary to enable delivery of the Service”. However, it does note that only “the last look up is recorded and available for viewing when you log in to your account. Only you have access to the look up via logging in to your account”.

As for the charges, customers will get 5 free “look ups” every month, with each additional look up costing $0.20 (billed to your Rogers account). In addition, the Phone Finder will only work in Canada where Rogers has coverage… so if you travel outside the country you’re out of luck. Once you log in to locate your phone – via a PC, tablet or smartphone – it’ll show up “instantly on an interactive map”. Rogers says the response times for location requests can vary from 5 to 60 seconds.

So there you go, possibly another Rogers first.
Let us know what you think… and if you’ve used this before.

We’ll have more info soon. More here at Rogers

Update: Rogers sent us a note that this service launched on October 1st.

(Thanks tipster!)

  • Adam

    queue the bitching about the big-3 in 3… 2…. 1….

  • Alex

    I’ll stick with Find my iPhone :-)

  • Eric V.

    Not impressed. It just seems to show the tower the phone last pinged. That’s a pretty wide area to search.

  • NeilM

    Thanks Robbers, but…

    BlackBerry Protect is FREE, and has increased functionality in addition to location identification (remote lock, make phone ring, remote kill and wipe, and remote backup).

    • Jay

      @NeilM : Yes, and not everyone owns a Blackberry. I think this is an AMAZING service!

  • AverageK

    Wow, this is an awesome feature. Not sure about the whole privacy thing though. Still helpful if your phone is stolen! Wonder if it works when the phone’s off though. I’d imagine that a thief would have the smarts to turn the phone off and remove the SIM card!

  • Big Red Angry Bird

    Cool. Now find me a Samsung Galaxy S2 LTE.

  • Barry

    Use Prey for Android.

  • Glad it’s free

    Nice service from Rogers. I’m glad they decided to give five free lookups a month. It located my phone a couple of streets away, but it’s better than nothing if someone has no idea where their phone is and doesn’t have a service like Find My iPhone.

  • Adam

    This is helpful for those of you who:

    a) didn’t bother to install a tracking app on your phone
    or
    b) can’t install a tracking app on your phone.

    Believe it or not, not everyone has a smartphone, and this would help those people as well.

    It’s a free service, why not? Better than nothing.

  • George

    Where’s all the wind fanboys bashing this? I don’t see them coming out with a free service that you only use once and is free. I doubt anyone would use it more than 5 times a month.

    • chall2k5

      us Windies paid full price for our phones….we aren’t going to be as careless and misplace them

    • Peter

      George: possible Rogers first and only fanboy. Hahahahahahaha.

    • JJ

      @Peter,

      there are over 9 million ROGERS fans and growing, NO we love an innovative company who gives us good products

      Stay negative , WIND needs people like you to stay in business.

  • krstnlndsy

    who loses their phone 5 times a month?!

  • Lemonande

    So any WP7 phone has this feature already built into the hardware so that you may not only track where your device is remotely, but lock it, wipe it, send messages to it, make it ring, and self destruct.. kidding about the self destruct but the rest it can do. It’s nothing special really.

  • Sunny

    Your personal info divulged to an unknown 3rd party. I’ll pass.

  • Captain Obvious

    “customers will get 5 free “look ups” every month”

    If someone actually loses their phone 5 or more times a month, they should just move on to carrier pigeons instead.

  • tim

    cool now I can track my cheating girlfriend anywhere she goes.. and catch her in the act

  • Francois Pigeon

    HTC Sense offer more than that for free since almost 2 years. So, nothign new here.

  • THE ASSASSIN

    This is great!! Screw calling the police, I’ll just hunt down the thieves myself!!!

  • Colin

    Works with Fido too.

  • ind

    See… some people you just can’t please no matter what you do.

  • John Kime

    Give a little more assistnce on this “easy to use” app. ONce you get to rogers.com/m/finder you are left in limbo. Try to make it “easy to use”

  • Dave

    Works like crap price of sheet I did a search on both wifi and 3G and both times it said my phone was about a 1/2 mile away when it was in my hand.

  • margaret

    ||For this to work, I must respond to a Rogers text sent on my lost phone to allow Rogers to track it??? If I could respond to a text on my phone, then it wouldn’t be lost, now, would it|? Idiots.

  • luc sicotte

    help me out to find my girl where she goes

  • luc sicotte

    to finde the phone

  • luc sicotte

    i need that

  • Charlie M.

    This is a similar service to one offered by ‘MobilePhoneLocate.com’, only Roger’s is much worse.

    I did a few searches on mine and my son’s phone using Roger’s, it was 4-5 blocks off! While both Roger’s and MPL use a similar method, MobilePhoneLocate was always much more precise. They atleast got the right block right, or close to it. Rogers service was waaaay off every time.

    Save your money, it’s a waste garbage service.