Comments on: WIND’s Microsoft Surface will eventually be “fully integrated” http://mobilesyrup.com/2010/01/21/wind-mobile-on-the-microsoft-surface-the-whole-idea-is-to-have-this-fully-integrated/ Canadian Mobile Phone News & Reviews - Cell phones and Accessories Fri, 10 Feb 2012 11:06:57 +0000 hourly 1 http://wordpress.org/?v= By: Cynicism http://mobilesyrup.com/2010/01/21/wind-mobile-on-the-microsoft-surface-the-whole-idea-is-to-have-this-fully-integrated/#comment-35377 Cynicism Tue, 26 Jan 2010 05:36:40 +0000 http://mobilesyrup.com/?p=17405#comment-35377 Glad i don't have to use one of those fukin f@g tags (F.F.Tags) Glad i don’t have to use one of those fukin f@g tags (F.F.Tags)

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]]> By: Shaun http://mobilesyrup.com/2010/01/21/wind-mobile-on-the-microsoft-surface-the-whole-idea-is-to-have-this-fully-integrated/#comment-35312 Shaun Mon, 25 Jan 2010 16:33:06 +0000 http://mobilesyrup.com/?p=17405#comment-35312 http://www.windmobile.ca/community/ideas/detail/14642/ WIND AWAY DISABLED for everyone-according to Wind Customer Service. No customers have been notified. http://www.windmobile.ca/community/ideas/detail/14642/

WIND AWAY DISABLED for everyone-according to Wind Customer Service. No customers have been notified.

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]]> By: StevenD http://mobilesyrup.com/2010/01/21/wind-mobile-on-the-microsoft-surface-the-whole-idea-is-to-have-this-fully-integrated/#comment-35174 StevenD Sat, 23 Jan 2010 22:39:03 +0000 http://mobilesyrup.com/?p=17405#comment-35174 Working in a retail environment myself, I think that this is a great evolution of a self check out that you can find on kiosk units, or in store self checkouts. Yes I agree that Wind should be focussing more on their network, but this is a great tool to have rolled out aswell. Working in a retail environment myself, I think that this is a great evolution of a self check out that you can find on kiosk units, or in store self checkouts. Yes I agree that Wind should be focussing more on their network, but this is a great tool to have rolled out aswell.

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]]> By: Its The P http://mobilesyrup.com/2010/01/21/wind-mobile-on-the-microsoft-surface-the-whole-idea-is-to-have-this-fully-integrated/#comment-34576 Its The P Fri, 22 Jan 2010 13:42:02 +0000 http://mobilesyrup.com/?p=17405#comment-34576 Cool tech but how is this gonna benifit the customers? I can go to any store and talk to a sales rep and ask what's the benifits with this device over this one. I think what wind is trying to do is have less interaction between their sales rep and customers. Cool tech but how is this gonna benifit the customers? I can go to any store and talk to a sales rep and ask what’s the benifits with this device over this one. I think what wind is trying to do is have less interaction between their sales rep and customers.

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]]> By: outinthornhill http://mobilesyrup.com/2010/01/21/wind-mobile-on-the-microsoft-surface-the-whole-idea-is-to-have-this-fully-integrated/#comment-34574 outinthornhill Fri, 22 Jan 2010 12:26:39 +0000 http://mobilesyrup.com/?p=17405#comment-34574 When Wind accepts that it's NOT "about the conversation" but about providing reliable wireless and customer service, then they will start to be taken seriously by the competitors. When Wind accepts that it’s NOT “about the conversation” but about providing reliable wireless and customer service, then they will start to be taken seriously by the competitors.

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]]> By: kmusky http://mobilesyrup.com/2010/01/21/wind-mobile-on-the-microsoft-surface-the-whole-idea-is-to-have-this-fully-integrated/#comment-34568 kmusky Fri, 22 Jan 2010 06:42:14 +0000 http://mobilesyrup.com/?p=17405#comment-34568 Hey! There are new blackberries on Virgin and Fido! What can we do to steal headlines back? Hey! There are new blackberries on Virgin and Fido! What can we do to steal headlines back?

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]]> By: TNSF http://mobilesyrup.com/2010/01/21/wind-mobile-on-the-microsoft-surface-the-whole-idea-is-to-have-this-fully-integrated/#comment-34561 TNSF Fri, 22 Jan 2010 02:22:31 +0000 http://mobilesyrup.com/?p=17405#comment-34561 I think that technologies like surface have great potential as sales tools and what WIND has done is a good start. I do see challenges however with trying to do too much with them. Customers don't need to walk in off the street and use surface to change their rateplans. Thats what call centres, websites and even phone apps are for. The surface tool should be for CSRs to interact with customers. Also, having only one per store won't cut it in the long run. Busy stores will need 4-5 in order to offer a timely and consistent experience to customers. I think that technologies like surface have great potential as sales tools and what WIND has done is a good start. I do see challenges however with trying to do too much with them. Customers don’t need to walk in off the street and use surface to change their rateplans. Thats what call centres, websites and even phone apps are for. The surface tool should be for CSRs to interact with customers.

Also, having only one per store won’t cut it in the long run. Busy stores will need 4-5 in order to offer a timely and consistent experience to customers.

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]]> By: J http://mobilesyrup.com/2010/01/21/wind-mobile-on-the-microsoft-surface-the-whole-idea-is-to-have-this-fully-integrated/#comment-34559 J Fri, 22 Jan 2010 01:45:20 +0000 http://mobilesyrup.com/?p=17405#comment-34559 The Customer service is the BEST @ WIND!!! i have no issues with my HUAWEI! I can tether, Browse the internet, and talk as much as i want!! The Customer service is the BEST @ WIND!!! i have no issues with my HUAWEI! I can tether, Browse the internet, and talk as much as i want!!

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]]> By: J.Soul http://mobilesyrup.com/2010/01/21/wind-mobile-on-the-microsoft-surface-the-whole-idea-is-to-have-this-fully-integrated/#comment-34558 J.Soul Fri, 22 Jan 2010 01:40:37 +0000 http://mobilesyrup.com/?p=17405#comment-34558 If it works properly, this would be a great way to improve service, only... What happens if someone has their WIND phone stolen? That's just one perspective, but I'm thinking there's a myriad of problems that could occur with the full integration... So far, Fido has the best idea with those in store kiosks, imo. If it works properly, this would be a great way to improve service, only…

What happens if someone has their WIND phone stolen?

That’s just one perspective, but I’m thinking there’s a myriad of problems that could occur with the full integration…

So far, Fido has the best idea with those in store kiosks, imo.

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]]> By: J_Lab http://mobilesyrup.com/2010/01/21/wind-mobile-on-the-microsoft-surface-the-whole-idea-is-to-have-this-fully-integrated/#comment-34534 J_Lab Thu, 21 Jan 2010 20:51:53 +0000 http://mobilesyrup.com/?p=17405#comment-34534 I tried out their in-store surface. The use of a thick plastic protective top made it almost unusable. An uncomfortable amount of pressure had to be applied to get any response. It was more hassle than it was worth. I tried out their in-store surface. The use of a thick plastic protective top made it almost unusable.
An uncomfortable amount of pressure had to be applied to get any response. It was more hassle than it was worth.

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