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New WIND video talks about rate plans & monopolies
WIND Mobile has released another video that I’m sure will be the target of much conversation. Although we are still waiting for the fate of their wireless plans and if they will be given the go ahead to launch… the video has regular wireless consumers being asked various questions about their current providers, rate plans, duration and how they feel about the current carrier monopolies… all along while getting feedback there is a dark and mysterious drama like soundtrack playing in the back.
Check it out here… let us know your thoughts on the vid and how you feel about your current provider:
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30 comments for “New WIND video talks about rate plans & monopolies”
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Well done video! Just the customers talking.
I wonder if things will ever change in Canada.
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Why did WIND only interview hipsters with really bad piercings?
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Now…to get some Canadian financing…
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found this very one sided, there happens to be a lot of happy people on current wireless carriers.
one comment I noticed is “they made me sign a new 3 year contract”
I don’t really understand, doesn’t the consumer have full choice to buy a new phone at full price, personally I buy all my phones full price and don’t see why a carrier would be responsible for replacing a phone when they don’t make the device.
Best Buy wouldn’t give me a new 50 inch plasma past the doa period, so why would Bell, Rogers, or Telus?
I think we need to take this with a large hunk of salt.
Attack ads just show me that wind is going to turn out the same to how the people in this video feel about other carriers.
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g Reply:
November 23rd, 2009 at 2:35 pm
the big 3 should atleasttprovide the phones unlocked when we buy them upfront….
or rather why dont nokia, motorola or sony ericsson have their own flagship stores like there are in every other country on this planet but not canada
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alex Reply:
November 23rd, 2009 at 5:04 pm
Um, Greg – most countries offer the same phones here in Canada, for less money upfront on 2 year contracts, than our companies offer on a 3 year contract.
Most cell phone companies offer nationwide anytime calling, except for Canadian companies.
A lot of cell phone companies offer roll-over minutes except for Canadian cell phone companies.
So you go ahead, drink the RoBelUs koolaid; the rest of us are hoping for a change for the better in the Canadian cell phone scene.
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Koolaid drinker Reply:
November 23rd, 2009 at 10:44 pm
I am sorry I never post commets, but this is in response to Claudiu. How does any company lie to you in order to sign a new contract. He is a hint if the provider is giving you a discount on the phone you are signing a contract. So going forward go in the store look at the 3 yr CONTRACT price and look at the outright price, if your total cost is lower rather than higher, you are signing a contract. Or if the 20 yr old maning the store mentions the word upgrade, you are signing a contract.
Nothing is free in the wireless world.
Remember the sales guy does not make commission unless you sign a contract.
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To the comment above I have very bad experience with Rogers and Bell. They constantly lied to me and made me sign a 3 year contract again without me knowing. I completely agree with this video and I just hope WIND launches…
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If they would give you a lower price on the plans if you bought the phone outright I would consider it but you pay the same whether you get a free phone or buy it outright, so take the free phone. If you want out later you end up buying the phone (pro rated) to get out, so it all come out the same.
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greg is a shill
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I guess they ran out of time and didn’t have a chance to ask those people what they think about foreign companies that break Canadian law and disrespect our institutions and citizens.
I guess they also didn’t have time to show what the Wind rateplans will look like so that interviewees could make educated comments. Oh wait, thats right Wind hasn’t actually released any products or services pricing.
I guess it was just easier to interview uninformed people. Thanks Wind, great video.
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Carl Reply:
December 4th, 2009 at 2:25 pm
Dude – that is a dumbest comment I’ve read this morning.
What law have they broken? Please show me any charge or judgement that’s come out? Post a link!
Disrespect our citizens? A bunch of money came from a foreign backer and the CRTC has an issue with it. They’re taking their time and donating hours of pay to public causes? When do the Big Three do this?
I’m not attacking them currently, but where do you get off even saying this? This comment doesn’t even have merit.
The video is misleading, and I think it’s poorly done. I don’t think – however – they’re breaking any laws.
The CEO is Canadian, they employ Canadians. The question is and always has been, “Is the fact he got money from overseas OK?”
Get on the topic.
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TNSF Reply:
December 6th, 2009 at 7:03 pm
http://www.telus.com/csr
http://your.rogers.com/aboutrogers/csr/overview.asp
http://www.bce.ca/en/responsibility/
http://www.crtc.gc.ca/eng/archive/2009/2009-678.htm
Happy reading!
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Carl Reply:
December 11th, 2009 at 8:47 pm
Looks like your view isn’t held by the Canadian government.
Your mortgage may be from Canadian money in Canadian funds, but your bank can still pull your mortgage anytime. In fact, Canada can take your land too.
Kudos on linking to three Corporate Responsibility Reports. I was sure thinking about how responsible they were when Bell offered me a plan change and neglected to tell me My 5 numbers were no longer national. When I called to ask what was up when I got the bill – I got told it was my problem.
Real responsible behavior.
Go toot your Canadian-owned Pro-CRTC horn to Robelus – Maybe you can get a job with them. You and they are hiding the fact clearly that the service is awful and they consistently “neglect” to inform the customer about complex details that are not available in print anywhere in the forum you’re viewing (Bell customer clan change form online). The ONLY way I could have known is by having multiple browser windows open and reading fine print in the secondary window.
Also, you’re comparing a publicly held company to a privately held company. The fact every detail was placed in the open is disgusting and was used with the clear intent of providing proprietary business info to the incumbents.
The funniest part?
“Monopoly” as in ONE?
You know… the Bell, Telus, Rogers Monopoly….
Oligopoly, yes. It’s alive and thriving in the Canadian wireless marketplace. Monopoly, not so much.
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Yeah the “monopoly” thing made me laugh….
I mean, mono…one?
Anyways, we get the point.
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I don’t know about this ad, but I can tell you my experience with Rogers and Bell has been a bloody nightmare. I signed a three year contract with Bell and cancelled early because of unknown calls I kept being charged that I never made. In one infamous instance I was charged for calls made when the phone was shut down for three weeks while under repairs at the Bell store!
Then after switching to Rogers my phone died after 8 months and I was told the phone was not replaceable and because I had a two year contract I either had to pay the rest off or buy a new phone with a new two year contract. I cancelled and paid off the rest and swore I would only do pay-as-you-go until a decent company came along. I’m sincerely hoping WIND is that comapny.
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I’m all for competition in Canada, but have yet to be able to find any solid information about what WIND intends to offer – rates, plans, phones, network, etc.
I agree that those who complain about “having” to sign a three-year contract likely don’t pay attention enough to understand their rate plan/bill.
I have issue with a phone costing more than a computer, but that’s not the mobile providers, that’s the manufacturer. Moreso, paying $700 for a mobile device and having it locked to a provider’s network is criminal.
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Even though companies subsidize the phone costs, they strongly influence taking 3 yr contracts by making their promotional plans and services only available by signing or renewing for 3yr. The phones they sell for $0 on 3yr terms are only $150-$250 full price so cancelling out of your contract and paying $400 is still a huge scam.
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MORE NEW CELL PHONE COMPANIES NOW!! AND MORE NEW COOL PHONES FROM NOKIA, LIKE THE E75, IN SHORT COOL NEW TEXTING-CAPABLE PHONES.
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The idea behind the video is basically what many Canadians think but I don’t like how it’s presented. For one it’s not very professional, asking one demographic i.e. young people, bleeped out swearing, inaccurate use of terms (monopoly).
There are many people like myself who want to see a new company but there are many others who unless they see a rate plan will reserve their judgement. It’s really a lose lose situation though because if WIND announces rate plans Robelus could adjust their prices so people don’t see the effort of making the switch.
I laugh at all the people that condemn them because they’re foreign. Do you know how many jobs Bell and Telus out source to India and the Philippians? Rogers is the exception here but their rate plans are also the highest.
A new carrier will come along whether it be WIND or DAVE (in Alberta anyways) and a lot of people are going to switch carriers. I just hope that day comes soon.
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Koolaid drinker Reply:
November 23rd, 2009 at 10:47 pm
One of many reasons why rogers fees are the highest. But they are a Canadian company supporting canadian jobs.
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They do force you into contracts even if you have your own phone.
I tried to go onto a month to month plan with rogers, but they said min 1 year contract, and that was for a sucky plan. To get student plan even with own phone its 3 years.
So I will just stick to pre-paid which looks to be cheaper than any plan.
Even if I did go on a 3yr plan with my own phone, I would still be paying just as much as if I were getting a subsidized phone.
Hopefully Wind will shake things up a bit. I doubt Wind will have service out here in the boonies for a while, but in the meantime hopefully they will cause rogers, and bellus to change for the better.
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I don’t sign contracts anymore. That is completely up to us to sign it or not.
I do understand that people get upset about the contracts, however think on it this way. If they purchased a device that cost the carrier closer to $400 for the low low price of $29… then left after a year and didn’t pay anything at all afterwards, that pushes the carrier into the red and they can no longer operate.
Now it is most definitely wrong if a carrier requires one to sign a contract in order to purchase a phone (I believe Rogers may or may not have done that at the launch of the iPhone 3G), but nine times out of ten we as consumers have the choice to pay for everything up front or to sign our name by the little x and pay our dues for a year or two years.
Myself, I’m actually quite happy with my service from Telus. Yeah, plans could be better, who doesn’t feel that… but I have never had a bad experience with a rep, or with a client care representative. I’ve heard horror stories from others, but so far my experience with them has been good. So I do, unfortunately, have to say that I sorta disagree with the mindset taken up by many of the people in the video…
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Koolaid drinker Reply:
November 23rd, 2009 at 11:13 pm
Yes Rogers did do that with the launch of the iPhone. But to your first point the cost from APPLE was pushing 800 bucks.
So provider pays 800 for the device, then you pay 200 delta is 600… Correct!!!!
Then they charge you let’s say 75 per month, it takes them at least 8 months to turn a profit.
Again I am not saying it is right but, really if consumers really pay attention there are some great deals to be had with all providers.
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I have no problem signing a contract (even if I feel I am paying to much) because I know (for the most part) what I am getting myself into. The thing the really makes me upset is the fact that we fork over sometimes thousands of dollars a year and we get horrible customer support. I am sick of calling CS and getting some smart ass kid who thinks he knows everything telling me off. I don’t think I have ever been as angry as when I am trying to deal with CS.
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Wow, look at the WIND/WIND fans smackdown going on. Who brought the haterade?
To the Rogellus shills, please try to defend these questions (that some may have already asked):
1) How are their rates reasonable at all when we pay more than the rest of the developed AND developing world, while our penetration rate is pathetic?
2) Where is the competition? They offer the exact same rates, give or take a couple bucks.
3) Why do they refuse to sell unlocked phones, again like the rest of the planet?
And to those complaining about WIND’s secrecy regarding plans, use your brain; do you show your hand at the table during a round of Texas Hold ‘Em?
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"greg" is a shill Reply:
November 25th, 2009 at 12:50 pm
Seconded….
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With regards to Customer Support, I have actually been really happy with Telus. I know this sounds like a total plug, but after having to deal with the Fido reps and the hold lengths they put me through, Telus has been angelic. I have never been on hold more than a minute or two with them.
Regardless though, 3 year contracts are ridiculous. Americans are mad that they have to sign 2 year contracts. I would much rather just buy a phone from whatever manufacturer I please and then choose a network, and have my monthly rates reflect that. Something like the Koodo tab would be cool too, more of a carrot than stick approach to customer loyalty.
And monthly rates are stupid here. For a ’student’ plan with essentials and data, it is at least $60 a month. Gah.
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I really get a feel for who works for a kiosk when I read the comments. I can just read through and see who’s a 20-something guy working in a kiosk, making his cut on 3-yr contracts and then extols the virtues of Bell/Rogers/Telus or their held companies.
Accusing Globalive of breaking laws? What? Are they selling phones yet? What “law” have they broken?
Both sides are using their information to play dumb consumers either way. Welcome to capitalism.
3 year contracts are a little ridiculous, agreed. I think there should be phone discounts based on your plan for a time span (1 yr @ $60/mo+ for a $400 discount on a phone, etc). That’s a good system based on profit and fair to those who don’t use a phone much or use one a lot.
The reality is some people are riding the Establishment train in true protectionist fashion, or riding the “I want free phones” idea when they should quickly get it that you aren’t going to get free phones every month when you sign up with Wind. lol
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