Comments on: Virgin Mobile to launch Apple iPhone in February

By: Eric

Eric — Tue, 17 Nov 2009 16:05:42 +0000

As long as this means that Virgin will start using SIM cards, I’ll be happy. I can bring my Hero over from Telus

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By: curtis

curtis — Thu, 12 Nov 2009 06:50:02 +0000

they should have made the iphone also prepaid it would have been unique plus be awesome for us prepaid guys

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By: toyandme

toyandme — Tue, 10 Nov 2009 02:50:44 +0000

“I have no doubt that the 3GS will outsell the HD2. I bet even the 3G will outsell the HD2.”

The Toyota Echo outsells BMW but in terms of phones both are the same price, so I will take the latter and figure out how to use the stick shift;-)

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By: TNSF

TNSF — Tue, 10 Nov 2009 02:29:14 +0000

I’m not sure I would go that far. Discount carriers always tend to rate higher because of the type of client they attract.

The studies are still useful, but I prefer to compare companies of the same nature. Telus, Rogers, Bell, SaskTel, MTS , etc in one category. Virgin, Koodo, Fido, etc in another.

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By: TNSF

TNSF — Tue, 10 Nov 2009 01:56:45 +0000

The 2 in HD2 probably refers to the number of people that will care about USB host and unrestricted bluetooth functionality.

Consumers don’t buy features, they buy benefits. The iphone is the number 1 smartphone model because consumers can see and easily realize the connection between themselves and the benefits. Blackberries are another good example.

Phones like the HD2 will struggle because the OS, hardware, accessories and applications will all come from different vendors with different agendas. Consumers can’t piece the puzzle together.

I have no doubt that the 3GS will outsell the HD2. I bet even the 3G will outsell the HD2.

Don’t bring a fighter jet to a drag race. Yeah sure it might be faster and super advanced, but no consumer is going to know how to pilot it. They’re just going to crash it. Instead, bring a car. Everybody knows how to drive a car.

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By: toyandme

toyandme — Mon, 09 Nov 2009 21:11:44 +0000

“Maybe think of it this way. My car does 0-60 in 5 seconds. There are newer models that do it in 4.5. That doesn’t mean my 5 second car is any less fun to drive than it was a year ago”

A better analogy might be that the iPhone does 0-60 in 5 seconds but the new HTC HD2 does it in less than one second. The HD2 is years ahead of the locked down iPhone, with USB Host and unrestricted Bluetooth stack, which allow one to just plug in USB keyboards, mice, cameras, hard drives, etc., not to mention a much superior camera and a huge 4.3-inch screen. Also, video out and built-in FM radio. Check the reviews on engadget and elsewhere. The current iPhone is yesterday’s Gameboy at tomorrow’s prices.

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By: toyandme

toyandme — Mon, 09 Nov 2009 20:59:16 +0000

Add the Maritimes to your list and northern QC and ON.

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By: Joe

Joe — Mon, 09 Nov 2009 20:14:12 +0000

The recent JD Powers survey had Virgin Mobile ratings much higher than Bell in the Call Quality and Reception category despite using the exact same network as Bell.

Don’t be surprised if they rate highest again on the same HSPA network.

It goes to show you what effect some a good customer impression will get you. Reality distortion field.

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By: Jess

Jess — Mon, 09 Nov 2009 17:10:35 +0000

Virgin has 3 call centers in Canada and one in the Phillipines, so no it is not all Canadian. Virgin’s customer service is as good as the people on the phones can do, anything more and they do need to send up “cases”

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By: Greg

Greg — Mon, 09 Nov 2009 11:37:09 +0000

Actually I am a Rogers sales rep and I used to be a future shop sales rep. I have dealt with all of their customer service. Most recently virgins due to my girlfriend having her 4 th billing issue with them in the last 6 months. Of those 4 billing issues they openned “cases” for all of them she was contacted 2 times out of the entire 4 issues. To be fair she was pleased with them up unroll she needed to go through their customer service. Just because their customer service is taught to qct more youthful doesn’t mean they get things done. And beyond that yes is some areas in Canada bells network is better but the research for fewest dropped calls and most network coverage is a representation of all of Canada it’s not only that but Rogers didn’t even perform that research it was purchased from telus when telus put all three networks up against eachother.

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