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Virgin says WTF is with the Rogers GRRF fee?
Rogers recently removed the System Access Fees and introduced the “Government Regulatory Recovery Fee” (GRRF) and off all companies to respond it’s Bell’s sub-brand Virgin Mobile that says “GRRF! WFT!… seriously Rogers. What’s the Fee?”.
Always putting things so eloquently, Sir Richard Branson, founder of Virgin Mobile Canada said, “I’d like to congratulate Rogers for removing one fee that never made sense, but I’m perplexed to hear that they’ve replaced it with another equally confusing one. I suppose that they hoped by putting ‘Government’ in the title that people would assume the fee is legitimate. It clearly states in Rogers’ own advertising fine print that ‘It is not a tax or charge that the government requires Rogers to collect.‘ Are they deliberately trying to mislead the public?”
Virgin Mobile said they’ll approach relevant industry authorities to discuss its concerns and the establishment of more stringent standards to protect consumers. Branson continues the rant by saying “We encourage Rogers to think again. Canadians are smarter than that and they deserve to be treated better. At Virgin Mobile we don’t make up fees and we’re always clear about what our customers are being charged for.”
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Hey Virgin Mobile, maybe you should tell your parent that SAF is also a made-up fake fee.
Kettle, black.
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Colin Reply:
November 6th, 2009 at 12:46 pm
Well Said.
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DL Reply:
November 6th, 2009 at 1:05 pm
Ha! Ha! Bell getting Virgin to do their dirty work!
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So Richard — does that mean you are eliminating all the “fuel surcharge” fees you love to charge on your flights???
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The government has made it a priority to bring more competition to Canada, which is often understood to mean lower and more consumer-friendly pricing. I don’t understand why the Government of Canada has not publicly objected to Rogers’ GRRF.
If the government was a business then the Government of Canada would be its brand. They should object to Rogers using their brand inappropriately.
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Surprised and happy to see another telecom complaining about the price of cellphones in Canada. It might be hypocritical, and it doesn’t get data and phone bills anywhere near where they should be, however, it does give some glimmer of hope for ‘competition’ in Canada’s mobile market.
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@rdjfaser No it doesn’t. It’s just the latest game in an attempt to appear competitive. You don’t realize the number of people who don’t know that there are really only 3 cell companies. They don’t see the Fido, Koodo, Solo, Virgin connections.
I will only allow Koodo and Telus to make this “WTF GRRF” rant because at least that company has gotten rid of the SAF fee without making up a new one.
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I wonder what Mr. Branson thinks of the fact that a virgin mobile $50 top up expires in just 60 days?
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