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Rogers internal doc of the new Gov’t Regulatory Recovery Fee
Rogers announced today a simplified billing model that will take effect October 5th, 2009. We’ll see the dreaded System Access Fee (SAF) removed and replaced with a new “Government Regulatory Recovery Fee”. This applies to Rogers brand only and does not effect exhisting customers. Rogers says customers “will have the option of keeping their current plan or migrating to one of the new “no-SAF” plans”.
Rogers has stated that the “The Government Regulatory Recovery Fee is applied per line to help fund fees, costs and other amounts related to federal, provincial and/or municipal mandates, programs and requirements such as provincial 911 fees, spectrum acquisition, licensing charges, and contribution charges to help subsidize telephone service in rural and remote areas.”
We were sent a link from of a post by forum member “MacD” of “TheMobileNinjas“. This has a link to the internal document of why these changes are taking place. The doc titled “Q3 2009 Wireless Amendment Pricing and Structure” says the reason Rogers is making these changes are “As part of our commitment to our customers, Rogers is striving to deliver a simplified billing model in a manner consistent with leading wireless carriers in the US and with other industries in Canada by breaking out for customers what they pay for goods or services versus what they pay to help fund fees, costs and other amounts related to government mandates, programs and requirements. Rogers has also added more value into its plans to respond to our customers’ preferences.”
As we notes earlier, the “The Government Regulatory Recovery Fee ranges from between $2.52 and $3.49/line/month, depending on whether provincial 911 fees are applicable.” Also as goodwill, Rogers is throwing in free of charge Call Forwarding ($3 value), WhoCalled ($3 value) and Call Manager ($5 value).
But what we were not informed about… and according to the internal document is “The Monthly Service Fee has increased by $5/line on all plans” .
So even though the $6.95 SAF is history and for some the 911 fees are gone, they are replaced by a $5 a month higher Monthly Service Fee, plus the “Government Regulatory Recovery Fee”. So depending on where you live it could be costing you a bit more on a monthly basis.
Check out the documents here:
Via: TheMobileNinjas
Discussion
12 comments for “Rogers internal doc of the new Gov’t Regulatory Recovery Fee”
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Not happy about prices going up but my plan barely goes up and i get WhoCalled for “free”.
Going to suck thou when i need a data plan for when i get a smartphone. Any word on rogers getting the Motorola Blur, actually i may drop rogers so any word of it at all.
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Wow Robbers are always finding a way to get into your pockets. Lets hope Telus dosen’t follow suit.
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I should have known not to get my hopes up with Rogers… the sad thing is these useless extra features will actually sucker some people into thinking they are getting a better deal. But at least they are being up front about the fee instead of hiding it all into a system access fee.
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NN Reply:
September 23rd, 2009 at 2:59 pm
They’re in no way being up-front – they simply took the bulk of the SAF, rolled it into the completely opaque monthly fee, and put the rest in the “regulatory recovery fee”. The fee sizes and descriptions are as arbitrary and fictional as ever.
Tell me how much it costs to provide the service and how much profit you’d like to make, and I’ll tell you whether we have a contract. Paying someone to make up new names for random fees is not a good use of my funding.
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And in the next round of the Fee Shell Game, Rogers will replace the monthly access fee with a $10 fee for each feature and mandate you have at least three.
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Hey all – I’m with Rogers and wanted to clarify a couple things. First, these new plans only apply to new customers. Existing customers can choose to stick with their existing plans if they wish or migrate to the new plans if they choose.
If they choose to move over, they’ll get up to $11 in new services included. And the total price they’ll pay will be about the same. The exact amount will vary based on government fees in their area, but would not be more than a few cents difference from what they would have paid under existing plans.
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Wow, thanks Rogers! I’m looking forward to you giving BACK the call forward feature that I originally had when I signed on and you removed despite us having a contractual agreement in place.
Also, thank-you for giving me back Who Called; a feature that I have already asked you repeatedly to turn off on my account. It’s a fantastic service, in theory. Given that it only informs me of calls that I missed while my phone was on and my caller ID recorded the missed call, and does NOT inform me of calls missed while my phone was off, it is a completely useless feature that does not do what is intended. Thanks for giving it to me for “free” again though.
Finally, thank-you for adding Call Manager for “free.” The fact that I do not have a family that I need to regulate should not impede my usage of this feature at all. It is very important that I block my cat from making phone calls between 8am and 6pm, since I don’t have unlimited calling during those times.
Sincerely,
ru4real?!
P.S. Good call on naming your new, non-government regulated fee, the “Government Regulatory Recovery Fee.” Everyone hates the government and now we are all going to shift our hate from you to them.
Oh. No… wait… no we won’t.
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I simply can’t imagine in what world rogers is living right now..
It’s almost like if they were laughing in the face of canadian customers.
Are they trying to take us for idiots by giving useless and totally annoying options (Yes, whocalled is simply a shitty option)
Anyways, they’ll realised quickly that others companies may adjust brighter..
Good luck Rogers.
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Rogers will now be able to market that they have no system access fee, which the average consumer has a negative connotation of. The sad part is that many people will think they’re getting a better deal.
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All the telcos are the same. They all want our money.
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Com on WIND Public and DAVE. Lets get this show on the road!
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I used to have a Rogers phone, silly me had a three year contract so I payed $200.00 to end and then moved over to Bell.
Really if you are considering switching….just stick with Rogers!! Bell is the sneakier of the two, and again I have a contract which was again stupid of me….I used to have Fido, they didnt have great coverage but they were cheap and not sneaky in the least…there is my rant…long story short they are all sneaky jerks and I wish that cell phones were not a necessity!
We need a system like some european countries which have so many phone companies that they all try to undercut each other, no major conglomerates with the market cornered, ugh!!
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