Comments on: Introducing the Canadian wireless “Code of Conduct” http://mobilesyrup.com/2009/09/01/introducing-the-code-of-conduct-for-wireless-service-providers/ Canadian Mobile Phone News & Reviews - Cell phones and Accessories Fri, 10 Feb 2012 08:42:36 +0000 hourly 1 http://wordpress.org/?v= By: Kevin L. http://mobilesyrup.com/2009/09/01/introducing-the-code-of-conduct-for-wireless-service-providers/#comment-36340 Kevin L. Sat, 30 Jan 2010 03:33:14 +0000 http://mobilesyrup.com/?p=13065#comment-36340 "material changes that are unfavourable to customers, we either give them the right to terminate the contract without any additional fees" The time when they changed their policy to charge customers for incoming text messages if they did not have a text messaging plan really screwed the people on 3-year terms. Without notifications about those changes, customers had to pay for uncontrollable incoming texts or get a text messaging plan (which the price of the add-on increased right after the policy change). Unless the code of conduct defines "material", the companies will argue how they do not believe that $100 of extra charges is material, because to them $100 is nothing. “material changes that are unfavourable to customers, we either give them the right to terminate the contract without any additional fees”

The time when they changed their policy to charge customers for incoming text messages if they did not have a text messaging plan really screwed the people on 3-year terms. Without notifications about those changes, customers had to pay for uncontrollable incoming texts or get a text messaging plan (which the price of the add-on increased right after the policy change). Unless the code of conduct defines “material”, the companies will argue how they do not believe that $100 of extra charges is material, because to them $100 is nothing.

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]]> By: Edwina Bacchus http://mobilesyrup.com/2009/09/01/introducing-the-code-of-conduct-for-wireless-service-providers/#comment-29918 Edwina Bacchus Thu, 26 Nov 2009 18:44:08 +0000 http://mobilesyrup.com/?p=13065#comment-29918 This is all fine and good, IF it helps anyone at the end of the day. However, there is one area that no one seems to talk about - wanton destruction of property when Rogers contracts out service repairs. And, even tho they say they will leave it as it was - they don't. no matter whether it's on City property or private property. We have had plants/shrubs/bushes destroyed; cracked & poorly re-placed Wiarton stone; white tubed cables not buried but left on the surface of the garden for all to see (have been told this cannot be fixed!!!); black cable not properly buried that resurfaces mixed in with plants and heaves up more stone. Then, Rogers sends out these very nice teams to 'repair' the mistakes, who look upon them with horror, 'Can't imagine who would do that!' and yet their efforts are no better. No replacement of the stone-it's like the white cable issue- Can't fix that! A neighbour of ours saw half of his lawn torn up, replaced it himself and is now suing Rogers. Nothing will happen - I've seen this before no matter how much money they may have - Rogers will NEVER pay for it. It's money out of the corporate coffers and that would never do! This is all fine and good, IF it helps anyone at the end of the day. However, there is one area that no one seems to talk about – wanton destruction of property when Rogers contracts out service repairs. And, even tho they say they will leave it as it was – they don’t. no matter whether it’s on City property or private property. We have had plants/shrubs/bushes destroyed; cracked & poorly re-placed Wiarton stone; white tubed cables not buried but left on the surface of the garden for all to see (have been told this cannot be fixed!!!); black cable not properly buried that resurfaces mixed in with plants and heaves up more stone. Then, Rogers sends out these very nice teams to ‘repair’ the mistakes, who look upon them with horror, ‘Can’t imagine who would do that!’ and yet their efforts are no better. No replacement of the stone-it’s like the white cable issue- Can’t fix that! A neighbour of ours saw half of his lawn torn up, replaced it himself and is now suing Rogers. Nothing will happen – I’ve seen this before no matter how much money they may have – Rogers will NEVER pay for it. It’s money out of the corporate coffers and that would never do!

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]]> By: Amy r http://mobilesyrup.com/2009/09/01/introducing-the-code-of-conduct-for-wireless-service-providers/#comment-29391 Amy r Mon, 23 Nov 2009 05:15:39 +0000 http://mobilesyrup.com/?p=13065#comment-29391 No one forces anyone to lock in a 3 year. I usually pick 1-2 year contracts for my family. They still get a good rebate on the phone. No one forces anyone to lock in a 3 year. I usually pick 1-2 year contracts for my family. They still get a good rebate on the phone.

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]]> By: tysstyle http://mobilesyrup.com/2009/09/01/introducing-the-code-of-conduct-for-wireless-service-providers/#comment-26363 tysstyle Fri, 09 Oct 2009 16:29:28 +0000 http://mobilesyrup.com/?p=13065#comment-26363 oh sure, blame your stupidity on harper. -tys oh sure, blame your stupidity on harper. -tys

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]]> By: Joe Liska http://mobilesyrup.com/2009/09/01/introducing-the-code-of-conduct-for-wireless-service-providers/#comment-25943 Joe Liska Wed, 23 Sep 2009 19:54:02 +0000 http://mobilesyrup.com/?p=13065#comment-25943 This is a code of conduct, not a legally binding document. That basically means it's to shut up all the people on the backs of the telecommunications giants. It will take YEARS before enough complaints have been lodged for anyone to investigate a company not adhering to their code of conduct. Until that point in time, expect your carrier to tell you, "No, we are not adhering to the code we signed last week. Please file a complaint. Goodbye." Pure beauraucratic gold. This is a code of conduct, not a legally binding document. That basically means it’s to shut up all the people on the backs of the telecommunications giants.

It will take YEARS before enough complaints have been lodged for anyone to investigate a company not adhering to their code of conduct. Until that point in time, expect your carrier to tell you, “No, we are not adhering to the code we signed last week. Please file a complaint. Goodbye.”

Pure beauraucratic gold.

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]]> By: david http://mobilesyrup.com/2009/09/01/introducing-the-code-of-conduct-for-wireless-service-providers/#comment-25458 david Mon, 07 Sep 2009 14:33:04 +0000 http://mobilesyrup.com/?p=13065#comment-25458 our current PM Harper is the one trying to fix the problem! who was in power when rogers was allowed to takeover fido and end CityFido Unlimited? corrupt chretien! the recent spectrum auction with mandatory new entrants will finally get us some competition. so say Thank You to Steven Harper! our current PM Harper is the one trying to fix the problem! who was in power when rogers was allowed to takeover fido and end CityFido Unlimited? corrupt chretien!

the recent spectrum auction with mandatory new entrants will finally get us some competition. so say Thank You to Steven Harper!

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]]> By: toyandme http://mobilesyrup.com/2009/09/01/introducing-the-code-of-conduct-for-wireless-service-providers/#comment-25395 toyandme Fri, 04 Sep 2009 18:50:48 +0000 http://mobilesyrup.com/?p=13065#comment-25395 Here's the crock: "This does not apply to ... those services and features that do not have a fixed term commitment." Nothing has changed. You sign a 3-year agreement and the next day they can triple the cost of sms, saf, etc. What a load of crap. Thanks Harper for making this possible. Here’s the crock:
“This does not apply to … those services and features that do not have a fixed term commitment.”

Nothing has changed. You sign a 3-year agreement and the next day they can triple the cost of sms, saf, etc. What a load of crap. Thanks Harper for making this possible.

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]]> By: cb http://mobilesyrup.com/2009/09/01/introducing-the-code-of-conduct-for-wireless-service-providers/#comment-25371 cb Thu, 03 Sep 2009 17:42:00 +0000 http://mobilesyrup.com/?p=13065#comment-25371 Telus has changes pending for effect October 1st. I tried invoking the new Code of Conduct today and was told that they would not adhere to it. I've filed a complaint with the CCTS. Telus has changes pending for effect October 1st. I tried invoking the new Code of Conduct today and was told that they would not adhere to it. I’ve filed a complaint with the CCTS.

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]]> By: Sid Ali http://mobilesyrup.com/2009/09/01/introducing-the-code-of-conduct-for-wireless-service-providers/#comment-25350 Sid Ali Thu, 03 Sep 2009 02:30:28 +0000 http://mobilesyrup.com/?p=13065#comment-25350 So this basically changes nothing. Caller ID, Voice Mail, Text Messages, System Access Fee etc. are all not part of the contract and can still be changed at anytime and since you're in a contract there's nothing you can do about it except pay up. What a load of bullshit spin this is. And advertising is clear? You mean they'll advertise it as $25* and explain the * really means another $25 in fees in ridiculously fine print? So this basically changes nothing. Caller ID, Voice Mail, Text Messages, System Access Fee etc. are all not part of the contract and can still be changed at anytime and since you’re in a contract there’s nothing you can do about it except pay up. What a load of bullshit spin this is.

And advertising is clear? You mean they’ll advertise it as $25* and explain the * really means another $25 in fees in ridiculously fine print?

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]]> By: thenonconformer http://mobilesyrup.com/2009/09/01/introducing-the-code-of-conduct-for-wireless-service-providers/#comment-25344 thenonconformer Wed, 02 Sep 2009 22:00:15 +0000 http://mobilesyrup.com/?p=13065#comment-25344 Just all more manure to keep the related incompent civil and public servants looking busy Just all more manure to keep the related incompent civil and public servants looking busy

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