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CCTS says Billing is the main compliant

By on October 29, 2008 at 3:05pm in Mobile News, Various News

Canada has an independent, but industry-funded agency called CCTS (Commissioner for Complaints for Telecommunications). Led by Howard Maker, the agency was established back in April of 2007 and has released first year complaint statistics.

CCTS said the majority of consumer complaints related to wireless, billing errors, Local and VOIP services, internet access, and long distance issues.  In total, 6,132 contacts made with the CCTS from July 2007 to July 2008 with 2,226 were accepted as complaints within CCTS’ scope.The big 3 wireless companies were as follows: Bell Canada with 940 complaints, Rogers had 506 complaints and Telus had 579 complaints.

Commissioner Maker said “It’s a first for consumers, who can now be compensated for their losses and inconvenience. CCTS has had a very good record of clearing those cases, helping ordinary Canadians and small businesses resolve their problems in a thorough, impartial and expeditious manner.”

Read the full report here (PDF)

Related posts:

  1. CCTS gets new boss (Commissioner for Complaints for Telecommunications Services)
  2. CRTC establishes Commissioner for Complaints
  3. CRTC modifies decision on the Commissioner for Complaints for Telecommunications Services
  4. For the second year in a row Videotron is the main sponsor of the Just For Laughs Festival July 10 to 20, 2008

Discussion

One comment for “CCTS says Billing is the main compliant”

  1. I chose Telus’ $20 for 200 minute plan in a 3 year contract (and a Motorola Razr2 PCS phone). I also agreed to try out some additional options like web access and text messaging knowing that each time “I used those options” there would be a charge but I wanted these options in case I needed to download updates from the web or if I wanted to send a text message. Unknown to me, simply by agreeing to have web access, Telus took it upon themselves to send my phone web update requests so each time I used my cell phone, it would check the web for updates and simply by agreeing to text messaging, Telus decided to send me daily informational text messages each of which cost me an additional $1.00. I was not a heavy cell phone user but I typically used my phone 3 or 4 times a month and I never sent a text message or checked the web myself but my monthly bills were close to $70.00 for this $20/200 plan. That is gouging the customer.

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    Posted by Karl | March 19, 2009, 4:37 pm
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